Minneapolis, Minnesota

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Human Resources at Wells Fargo is a centralized function that is aligned with and supports the company, lines of business, and functions. The HR organization is responsible for building and implementing strategies, programs, and infrastructure to identify, develop, and retain top talent for the company.

To achieve these goals, the organization supports a range of areas, including the employee experience, consulting, operations/systems/technology, learning, talent planning and development, employee relations, total rewards, and people analytics.

Who we are and what we do at Wells Fargo, individually and as an HR organization, carries tremendous responsibility: HR has a critical role in supporting employees, advancing our company’s culture work, supporting its transformation, and shaping our organization’s success.

Our work each day advances us toward our desired Future State: A focused, flexible, and fast HR organization delivering employee-centric solutions in support of Wells Fargo’s priorities. #HUMANRESOURCEJOBS

HR Vendor Engagement Consultant
This is a newly created position that will lead designing and implementing a playbook for Wells Fargo’s HR Vendor and Third Party partners that will provide expectations with vendor performance and govern engagements.   This is an individual contributor role that will report to the Vendor Engagement Management Leader.

Wells Fargo’s HR Vendor Management and Global Delivery team is responsible for HR’s “build versus buy” strategy for all current and future third-party vendor engagements for consulting, design, and service delivery activities. This will include centralizing vendor strategy and engagement management, as well as establishing our future global HR delivery plan, activities, and the partnerships necessary to enhance our multi-site delivery capabilities and resources.

Key focus areas include:

  • Establish a collaborative way in working with 3rd party vendors, Wells Fargo Line of Business Leaders and other internal Stakeholders such as Supply Chain, Sourcing, HR Control & Third Party Risk, as well as HR Outsourcing
  • Create and manage governance office to manage performance reviews for all HR vendors and global delivery, ensuring timely closure on milestones.
  • Analyze current state, identify areas of opportunities, and implement changes to the process.
  • Create and implement a third party governance framework that drives performance reviews by way of Quarterly Business Reviews (QBRs) and performance reporting.  
  • Present SLA metrics and governance updates regularly and accurately to senior leadership
  • Drive Service Level Agreement (SLA) benchmarking initiatives with Wells Fargo’s Line of Business groups to determine appropriate performance target levels for each engagement 

Location(s):  The preferred location(s) for this job opening are as listed in the job posting (Charlotte, NC; Minneapolis, MN; San Antonio, TX; Des Moines, IA).  

This position equates to a Wells Fargo Business Support Consultant 3.

Required Qualifications

  • 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Desired Qualifications

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to exercise independent judgment and creative problem solving techniques
  • Ability to quickly establish credibility to build and maintain effective working relationships
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Other Desired Qualifications
  • 2+ years Vendor Management or 3rd Party Management experience
  • Strong program management experience
  • Ability to drive initiatives in a cross functional environment, track updates, ensure timely closure on milestones
  • Ability to build quality assurance frameworks, training programs and transition checklists
  • Strong execution and communication skills 
  • Development and implementation of metric and reporting definition and management
  • Ability to influence and collaborate at all internal organizational levels, as well as externally

Job Expectations

  • Ability to travel up to 5% of the time

Street Address

NC-Charlotte: 11625 N Community House Road - Charlotte, NC
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Minneapolis, Minnesota

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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