Oakdale, Pennsylvania

What You Will Do

Customer Service Associate are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. Customer Service Associates also process orders and fulfil customer needs to ensure customer satisfaction. Additional job responsibilities include the following activities:

· Customer Service

· Home Delivery Process knowledge

· Phone Skills

· Multi-tasking

· Problem Solving

· Documentation Skills

· Listening

· Resolving conflict

· Processing Customer Adjustments/Orders

Responsibility Statements

• Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions.

• Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.

• Ability to deliver business results and handle multiple tasks in a past paced environment.

• Knowledge of Home Delivery Operations and Call Center processes.

• Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations.

• Effective problem solving, change leadership, team orientation and empowerment skills.

• Builds and maintains Business relationships with Retail and Pro Lowes partners.

• Possess good oral and written skills in communication.

• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience along with performing inventory reconciliation and identifying related inventory discrepancies between Lowe’s and the 3PL.

• Processes vendor credit for items returned by customers as damaged or defective, to include requesting vendor return authorization and processing product for vendor pickup.

• Teamwork – works cooperatively with others to accomplish joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

What you Need to Succeed

Minimum Qualifications

• High School Diploma or GED

•1 year experience of customer service call center experience

Preferred Qualifications

•Associate Degree in Operations, Supply Chain, or related field

\#LI-102ATUT

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Oakdale, Pennsylvania

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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