Contact Information

Houston, Texas

Job Summary

The Associate Support Specialist provides basic software support and technical assistance with software problems to Softbase clients. They are responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other support specialists and to resolve issues with Softbase software products.

 

Essential Functions

·        Build up detailed knowledge of the company's products

·        Answer inbound calls from customers

·        Return calls who have requested support

·        Maintain detailed notes from all support calls you have taken

·        Build and maintain effective professional relationships with clients

·        Help train new clients on our software

·        Help document existing software products functionality

·        Help test new functionality before being released to customers

·        Explain additional goods and services and present those opportunities to the customers

·        Perform all other duties as assigned by management in a professional and efficient manner

 

Qualifications

·        High school diploma or GED required; Associate’s or Bachelor’s degree preferred

·        Minimum 2 years of phone support experience preferred

·        Excellent customer service

·        Experience in industrial equipment dealership a plus

Houston, Texas

Contact Information

Doggett is a Houston-based diversified heavy equipment, on-highway and severe duty vocational truck and automotive dealer for six first-tier manufacturers with 37 full-service factory authorized dealerships throughout Louisiana, Arkansas, Texas and the State of Chihuahua in Mexico. Doggett was ranked by the Houston Chronicle in 2017 as the 10th largest private company headquartered in the Greater Houston area with sales exceeding US $1.1 billion and employing 1300 full-time associates. Doggett, founded in 1993, is a family owned private company without outside investment.

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