Dallas, Texas

Job Description

President, Recruitment Process Outsourcing (RPO)

Dallas, Texas or Boca Raton, Florida

Position Description

Lead the Growth and Success of RPO Services within $2+ Billion-Dollar Innovator in Healthcare Workforce Solutions

This role is a unique opportunity to take the lead of a key division within a thriving healthcare organization. If you are a dynamic leader with strong technical chops and a proven background in Recruitment Process Outsourcing or a related field, we invite you to consider the role of President, RPO Solutions for AMN Healthcare. Consider just a few of the advantages of joining our team:
  • This is a high growth, dynamic business and we're looking for a seasoned, innovative leader with deep RPO experience who is ready to make a tangible impact. You will be charged with helping to expand the business while working collaboratively with other AMN service lines and solutions. As the leading provider of comprehensive talent solutions to the healthcare industry, RPO is a key strategic offering within our portfolio and it is primed for major growth. The opportunity is even more exciting because you are taking ownership of an established business with a track record of success. You'll help us make good services even better as you shape the future direction and influence the long-term business performance.
  • You'll enjoy the support of great leadership, shared services and a team-based approach to the RPO function. If you don't already have a background in healthcare, then you are in for a rewarding career. You'll enjoy the satisfaction and fulfillment that comes with knowing that you are positively influencing the healthcare sector and the communities they serve by delivering solutions that help connect talent with leading healthcare organizations.
  • Pivotal to your success will be your ability to establish credibility and build trusted relationships with our clients, team members, internal and external stakeholders, vendors, clinicians and other key contacts. Your success will be visible as you meet and exceed your goals and ensure the successful performance of your teams.

We take pride in our collaborative and compassionate environment and our status as an industry leader in diversity, equity and inclusion (DEI). We are committed to the communities we serve and operate as a growth-oriented, values-based business.

AMN is a competency-focused organization, and the exemplary candidate for this role will encompass the following core competencies: Drive for results, employee relations skills, strategic prowess and organizational agility.

AMN Healthcare is the leader and innovator in total talent solutions for healthcare organizations across the nation. AMN Healthcare provides access to the most comprehensive network of quality healthcare professionals through its innovative recruitment strategies and breadth of career opportunities. With insights and expertise, AMN Healthcare helps providers optimize their workforce to successfully reduce complexity, increase efficiency and improve patient outcomes. AMN Total Talent Solutions include managed services programs, clinical and interim healthcare leaders, temporary staffing, executive search solutions, vendor management systems, recruitment process outsourcing, predictive modeling, language interpretation services, revenue cycle solutions, credentialing and other services. Clients include acute-care hospitals, community health centers and clinics, physician practice groups, retail and urgent care centers, home health facilities, schools and many other healthcare settings. AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry. For more information about AMN Healthcare, visit www.amnhealthcare.com.

Role Overview

Reporting directly to the Group President & COO, Strategic Talent Solutions, as the President, Recruitment Process Outsourcing, you will have full P&L responsibility for leading and managing all aspects and activities of the RPO business -- including business development, sales and client service delivery. You will lead a team of approximately six direct reports who are located throughout the U.S. The total team consists of +/- 100 employees that are a mix of full and part time employees, augmented with temporary recruiters. Under your leadership, they will be charged with implementing innovative business practices and operational improvements to enhance and expand the business. It's also important to note that you will be a member of the Strategic Talent Solutions Leadership Team responsible for aligning and growing the portfolio of services for significant growth and value contribution to the company.

Additionally, three important areas of focus will include the following:
  • Strategic: address the opportunities and challenges in the RPO services and offerings, assess market trends, and determine viable practices and market opportunities. From this, update the business strategy and action plan to implement appropriate innovative solutions that optimize RPO's ability to expand and grow revenue. This includes strategies to further scale the business, gain efficiencies in the operating model (including strategic locations) and expand existing and new clients, segments and offerings.
  • Operational: responsible for leading and managing the business day-to-day, ensuring delighted clients, enhancing processes and performance, and achieving expected profitability.
  • Talent Management: attract, develop and retain a talented and engaged management team and workforce and develop a "high-performance" culture, characterized by high integrity, positive morale, sound judgment, effectiveness, productivity, teamwork and client service centricity.

Role Specifics

Additionally, this leadership role in AMN Healthcare will include the following key duties and responsibilities. More specifically, you will:
  • Set and execute the vision/plan for the enhancement of current solutions and operations, refine the value we deliver to clients, and identify short- and long-term opportunities for improvement.
  • Collaborate with a wide range of stakeholders, business unit leaders, delivery teams, clients, sales / channel partners, and account managers to inform growth strategies and operational improvements.
  • Lead and manage the day-to-day business, actively engaging and employing informed business operations decisions consistent with corporate objectives.
  • Lead and advise a best-in-class sales and operational team that exceeds client expectations and foster a team that is inspired and engaged, that knows their leader supports them in reaching their personal and professional goals.
  • Benchmark, analyze and make recommendations for the improvement and growth of RPO.
  • Improve overall business operations and effectiveness, and measure performance against industry best practices to continuously seek opportunities to improve.
  • Develop market insight and working knowledge of the industry, trends and best practices to assure AMN is competitive and at the leading edge of developing and delivering RPO services.
  • Identify capabilities, assets and best practices within AMN that can be deployed to RPO operations and delivery platforms.
  • Ensure compliance with all governance programs and establish policies and procedures to meet business needs and changes.
  • Accountable to meeting and exceeding client satisfaction and service expectations.
  • Oversee, identify and anticipate issues, including appropriate risk and crisis management.
  • Support marketing and sales efforts including developing vision, market value propositions, thought leadership, offering / solution definition and pricing and personal involvement when needed in business development opportunities.
  • Identify ways to enable revenue growth by enhancing the tools, processes and culture of performance, as well as manage the business unit expense budget to meet profitability expectations.
  • Hire, retain and inspire team members in RPO and consistently live by the core values of AMN.
  • Foster effective partnerships with all AMN Corporate and Shared Services functions in sales, operations and business management functions.

The Ideal Candidate

To be a strong fit for this opportunity you will have the following skills and qualifications:
  • A bachelor's degree or the equivalent combination of education and experience. Master's degree preferred but not required.
  • 8 - 10 years of experience leading teams. A background in any of the following industries / functional areas will be beneficial: RPO, healthcare staffing, human resources outsourcing, talent acquisition/ management and/or workforce management.
  • Experience managing a P&L of +/- $50 M.
  • Deep experience with strategy development and execution.
  • Demonstrated success in leading RPO teams/services.
  • Experience with a highly distributed workforce.
  • An inclusive and proactive leadership style with the ability to lead, manage and grow direct and non-direct reports and also drive results through others.
  • Strong technical experience including familiarity with a variety of ATS platforms, CRMs and other databases / software programs.
  • Very strong analytical skills to be able to manage complex problems using several techniques.
  • Excellent attention to detail.
  • Strong communication skills of complex and sophisticated ideas to a range of key stakeholders, both verbal and written.
  • Ability to demonstrate influencing and negotiating skills to align potentially conflicting views with internal and external stakeholders.
  • The ability to challenge systems, processes and people in order to achieve business objectives using an expert knowledge base.

The ideal candidate will live in either Dallas, Texas or Boca Raton, Florida.

You should also be willing and able to travel approximately 50 percent of the time when regular travel resumes.

Success Factors

To excel in this role, you will have the ability to lead our innovation and investment agenda so that we can continue to improve our ability to deliver results. We're focused on advancement and expansion and we will look to you to bring a fresh approach to data analytics, AI and other cutting-edge initiatives related to RPO growth.

This role connects people, ideas, processes and issues, sets an example by sharing resources, knowledge ideas and skills across the organization, and builds helpful, productive relationships across the organization. You'll know you have found success in this role when you've met your goals related to new business growth, customer satisfaction, placement / fill rates and other key metrics.

The AMN culture is performance-oriented and reflects a personal commitment and drive that delivers objectives while maintaining the highest standards and practices that consistently add value to our RPO strategies, goals and positive outcomes of the company. This is a 360° role that will allow you to have influence at the top, side and below in an organization that believes in its people.

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

These values are embedded in everything we do, and we invest in maintaining a culture that allows people to thrive and grow. We embrace a servant-leadership approach and we'll expect you to do so as well. This means modeling a positive attitude, helping employees develop expertise and improve performance through active and engaged listening and recognizing success. The pace is fast here, and things can get intense. The professional who will succeed here will embody a balanced approach that encompasses a commitment to results combined with the personality of an inspirational and engaging leader who is passionate about the success of the team.

As a company, every day, we...
  • Deliver the best talent and insights to help healthcare organizations optimize their workforce
  • Give healthcare professionals opportunities to do their best work towards quality patient care
  • Create a values-based culture of innovation where our team members can achieve their goals


Awards and Recognition

In addition to being recognized as a leader in healthcare staffing and workforce management, AMN has decades of innovation and thought leadership in the healthcare staffing industry and has been recognized by some of the most prestigious organizations in the healthcare industry - and beyond. Here's a small sampling of a few of our many accolades:
  • AMN Healthcare Named as One of America's Most Responsible Companies - 2020
  • Susan Salka receives Leadership Excellence Award by National Diversity Council - 2020
  • AMN recognized as a 2019 Best and Brightest Company to Work for in the Nation - 2020
  • AMN listed to Human Rights Campaign 2020 Corporate Equality Index
  • Fortune's 100 Fastest Growing Companies list - 2018
  • Bloomberg Gender Equality Index company - 2017, 2018, 2019 & 2020
  • The Best and Brightest Companies to Work For® awarded at a national and local level
  • HRO Today's Diversity & Inclusion Excellence Award - 2018
  • Human Rights Campaign Foundation, Corporate Equality index - 2018, 2019 & 2020
  • CEO Connection, Susan Salka, Mid-Market CEO of the year - 2019
  • Innovation Leader's Impact Award - 2018
  • Named Largest Healthcare Staffing Firm in the U.S. by Staffing Industry Analysts - 2018, 2019, 2020

Career Growth Potential

History shows that if you invest in your role at AMN, we'll invest in your career. In this role, you'll be able to showcase not only your Talent Management expertise but also your leadership skills and ability to deliver results -- all characteristics we look for when advancement opportunities arise. In fact, given our strong growth, we hire with an eye to the future, looking for professionals with career runway.

A Company That Cares

We have a strong dedication towards social responsibility, as evidenced in the many ways we serve communities around the world. For example, more than 18,000 indigenous people have been directly helped by AMN missions to Guatemala. The 2019 volunteers recently returned from the sixth humanitarian and medical mission.

Corporate Social Responsibility (CSR) represents our commitment to economic and social development that will have a positive impact on the health and well-being of our team members, local and global communities, and stakeholders at large, while advancing the quality of our company through engagement in the world around us.

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.

Dallas, Texas

AMN Healthcare is the innovator in healthcare workforce solutions and staffing services to healthcare facilities across the nation. AMN Healthcare’s workforce solutions - including managed services programs and recruitment process outsourcing - enable providers to successfully reduce complexity, increase efficiency and improve patient outcomes within the rapidly evolving healthcare environment. The Company provides unparalleled access to the largest network of quality clinicians and physicians through its innovative recruitment strategies and breadth of career opportunities. Clients include acute-care hospitals, government facilities, community health centers and clinics, physician practice groups and many other healthcare settings. For more information, visit http://www.amnhealthcare.com or http://jobs.amncareers.com/ to learn about AMN career opportunities.

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