San Diego, California

HDDC Sales Supervisor

Position Purpose

The Sales Supervisor will supervise a team of HDDC Appliance, Bath, and Flooring Sales Specialists. They will be responsible for driving sales and leading profitable operations by leading, coaching, and mentoring their team of associates on the sales floor. The team will be responsible for providing clients with information on product features, advantages and benefits, and make suggestions about related merchandise.  Additionally, the Sales Supervisor will assist with design projects, as needed. They will be responsible for their directs regarding performance appraisal, professional development, and disciplinary actions.  The Sales Supervisor must possess strong communication and follow-up skills and is responsible for managing their team to ensure that clients receive the highest level of customer satisfaction possible through project completion.

 

Major Tasks and Key Responsibilities

40% Customer Service

-Supervises a team of Sales Associates through hands-on leadership

-Reviews and provides constructive feedback on sales process

-Conducts weekly stand-up meetings to discuss sales updates

-Properly onboards new associates

-Encourages team members to continuously develop their personal and professional skills in their area of expertise

-Inspires his or her team to have a high level of engagement and performance

-May act as Key Carrying Manager on Duty (MOD)

-May need to Open and/or Close the facility as acting MOD

 

50% Sales

Educates clients during the selling process (e.g., answers questions, elaborates on features, benefits, costs)

Suggests related items/services that might complement clients' purchase

Makes recommendations to upper management to improve sales-related strategy

Proactively identifies and resolves issues that may impair the team's ability to meet customer needs

Monitors sales reports and supervises associates on making the appropriate behavioral changes to positively impact sales

Provide on-site leadership for project, as needed

Teaches and encourages best practices with his or her directs and the department as a whole

 

10% Self Development

Proactively seeks knowledge on all products and services

Routinely develops skills in related areas of expertise

 

Nature and Scope

Typically reports to HDDC Assistant Store Manager

This position has 8-12 direct reports

Typically requires 5% to 10% travel

 

Physical Job Requirements

Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights

 

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.       

 

Minimum Requirements

Must be 18 years or older

Must be legally permitted to work in the United States

The knowledge, skills and abilities typically acquired through the completion of a High School Diploma or GED

Years of relevant work experience - 2

Ability to work a flexible schedule, including evening and weekends

San Diego, California

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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