Chelmsford,

Call Handler– Patient Transport Services

Chelmsford, CM1 2QE

£8,120.00 per annum

Part time, 16 hours per week (Weekends only)

 

 

Job Outline:

The Helpdesk Agent is the first point of contact for anyone wishing to query or chase a patient transport journey. The Helpdesk Agent role is predominantly to take enquiries from patients, patient representatives, care homes or health care professionals. Helpdesk Agents will also deal with transport complaints.  

 

Responsibilities:

  • Work as part of a team to carry out the above functions and represent G4S Healthcare within the NHS.
  • Communicate effectively and liaise with patients, health care professionals and senior on call management as required.
  • Have excellent interpersonal skills and telephone manner
  • Escalate to Senior Controllers patient journeys at risk of failure.
  • To keep up to date and complete training as requested.
  • To be aware of safe guarding policies and procedures.
  • To understand the escalation process and implement when necessary.
  • To work as a team to support colleagues.
  • Have the ability to work in a fast pace environment.
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader.
  • Carry out any other duties relevant to the role as directed by your senior or Team Leader

Chelmsford,

G4S is the world's leading international security solutions group, with more than 50,000 employees across the United States and Canada

Offering a unique combination of personnel, project management, risk management, and technology solutions, G4S focuses on advancing the safety and security of businesses and Governments, ensuring the security of key assets—people, property, products and reputation.

G4S Secure Solutions in North America encompasses a range of business units which together provide the opportunity for truly integrated services to Government and the business sector.

  • G4S Secure Solutions (USA) is a leading provider of integrated security solutions in the United States 
  • G4S Regulated Security Solutions (RSS) is a leading provider to customers in the specialized fields of commercial nuclear and petro-chemical facilities
  • G4S Nuclear Security Services Corporation (NSSC) is the worldwide leader in the field of detection and assessment systems for high level security facilities in the United States 
  • G4S Youth Services LLC provides governments with safe, secure, and effective programs that address the needs of delinquent and troubled youth
  • G4S Secure Solutions (Canada) Ltd works in partnership with governments, businesses and organizations to provide integrated security solutions in Canada

G4S Technology provides integrated systems and security solutions, protecting everything from small offices and schools to large multi-national organizations and high security Government facilities.

G4S Compliance & Investigations is a global leader in fraud abatement solutions and corporate compliance needs.

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