East Hartford, Connecticut

Date Posted:



United States of America


PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Pratt & Whitney (East Hartford, CT) is seeking an experienced and motivated individual to join the Digital Technology Infrastructure team as a Workplace Services Manager.

Our Digital Technology Workplace Services team is responsible for the strategic direction, implementation execution and service delivery of Pratt & Whitney end user computing technologies including Windows PC/laptop/tablet/smartphone hardware & software, O365 cloud services, mobile services, virtual desktop infrastructure, communication, collaboration & productivity tools and end user experience satisfaction.

This position will be responsible for program managing key projects and services set forth as part of the global infrastructure strategy focused on Pratt & Whitney end-user computing platforms, developing and deploying the supporting architecture, and implementing world-class support processes for the workplace services environment. This role is also responsible for participating in the introduction of new and innovative technologies to help Pratt & Whitney increase employee productivity and engagement.__

Responsibilities Include:

  • Work with vendors to review and set P&W end user computing hardware/software roadmap and standards based on emerging technologies and input from P&W___s internal customers to meet the next generation engineering, shop floor and business computing requirements to deliver a world-class computing experience.
  • Act as program lead and work with vendors, application, security, and compliance teams to develop optimized Windows operating system image and maintain OS currency including defining key performance indicators, image development, testing coordination, implementation execution and managing production support.
  • Facilitate the technical and end user experience evaluation of key communication, collaboration, and productivity tools along with the subsequent roadmap development, change-management and migration strategies and execution.
  • Research, identify, pilot, and implement innovative technologies that can increase end user efficiency and business productivity.
  • Act as P&W Digital Technology representative for strategy discussions and approvals with corporate, other business units, DT security and compliance organization, internal customers, vendors, and other key business partners.
  • Work with customers and suppliers to set strategy Virtual Desktop Infrastructure (VDI), execute implementation and develop appropriate sustainment process.

Basic Qualifications

  • You're a U.S. Citizen (required due to government contractual requirements).
  • You have 7 or more years hands-on technical experience in installation, setup, and configuration of enterprise-grade IT infrastructure and computing systems.__
  • Experience and strong knowledge of how to engineer a corporate Windows OS image including configuration settings, scripts, registry settings, system and application software installations along with experience testing and deploying large scale upgrades.__
  • Strong working knowledge of Windows PC imaging and distribution tools and processes including SCCM.__
  • Strong knowledge and experience with Active Directory, GPOs and OUs. Knowledge of PC Architecture and performance optimization.
  • Experience coordinating and performing application testing on new Windows PC Operating Systems.
  • Experience with VDI projects and technology.
  • Demonstrated ability to identify and introduce innovative technologies and processes to improve business productivity.__
  • Proven ability to troubleshoot, diagnose, solve and remediate PC and mobile device problems in a complex infrastructure environment. Experience with root cause analysis methods.

Education / Certifications

  • Bachelor's Degree required. Preferred fields include Computer Science, Management Information Systems, Information Technology, Information Systems, Engineering, Mathematics or Science.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

East Hartford, Connecticut

Raytheon: Aspiring to be the most admired defense and aerospace systems company through our world-class people, innovation and technology

Raytheon Company is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services.

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