Madrid,

The TSS Technology Transition Executive (TTE) – This role is responsible for technology mobilization governance of complex BPS mobilization projects and providing leadership and guidance for resources playing the role of Tech Mobilization Lead on individual mobilizations. The TTE’s accountability spans all technology being deployed for BPS clients, including those not delivered by Technology for Operations

Following Accenture methodologies and industry best practices, this role will be accountable for ensuring that Tech Mobilization Leads are effectively managing across technology and delivery teams during mobilization, that technology leadership is appropriately aware of issues and risks, and that mobilization projects Start Green and Stay Green. This role will also be required to perform program management activities on BPS deals as necessary

+ Relationship / Stakeholder management

+ Builds relationships with key client Director and C-Level executives (technology and business) as well as Accenture account and delivery team leads that facilitates open communication and trust

+ Governance

+ Responsible for ensuring all teams deploying technology have proper governance in place including but not limited to:

+ Capacity and demand management

+ Escalation management

+ Workstream status reporting

+ Issue and risk management

+ Project Management:

+ Coordinate with client Director and C-Level executives to align Accenture and client dependencies and milestones

+ Responsible for ensuring the overall work plan includes all client and Accenture teams’ dependencies

+ Responsible for overall technology risk and issue resolution management from Accenture

+ Manage client escalations to assign appropriate resources and inform client and Accenture stakeholders of progress / status

+ Manages the Technology Mobilization Leads (TMLs) for each technology workstream

+ Responsible for overall technology financials, including providing appropriate financial inputs into Accenture financial management systems

This job description reflects management's assignment of essential functions. It does not prescribe or restrict other responsibilities that may be assigned

Skills/Qualifications

Must have

+ Strong project and program management skills, specifically proven experience on BPS Mobilizations

+ Well-developed risk analysis and mitigation skills

+ Demonstrated ability to build and lead virtual teams

+ Proactive issue/conflict identification and resolution ability

+ Strong problem solving skills

+ Ability to communicate with Director and client executives effectively

+ Proven client facing skills

+ People management with demonstrated ability to build and lead virtual teams

+ Proactive issue/conflict identification and resolution ability

+ Experience performing formal quality assurance reviews

Nice to have

+ Hands-on experience with multiple BPS Offerings

+ Familiarity with Tech for Ops core technology solutions and functions

+ PMP or equivalent certification and experience with Accenture Delivery Methods and/or Agile delivery model

+ Experience with identifying and implementing business transformation initiatives

+ Familiarity with core technology solutions and functions (security, quality assurance methodologies, process modeling, etc.)

Experience

+ 12+years of experience managing programs, projects, and teams

+ 8+ years with previous experience working on business process outsourcing programs

+ Experience at working with Mobilization team and account leads to analyze issues and risks and work through approach and strategy to resolve or mitigate.

+ Preferred experience working with Accenture Operations and supporting technology teams (e.g. delivery factories, sales teams, TSDM’s, etc.)

Educational Requirements

+ Bachelor’s degree in computer science, computer information systems, engineering, business, or related field or equivalent experience

Madrid,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.