Fort Worth, Texas

Eaton’s Aerospace Fuel Motion Control Systems division is currently seeking a Senior Customer Service Representative to join our team. This position is based at our Fort Worth, Texas facility. Relocation assistance will be provided.

Position Overview:

The Senior Customer Service Representative is responsible for coordinating across functional disciplines to achieve customer satisfaction. In this role, you will manage performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities and up-sell products as an extension of the sales force.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

+ Function as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility for FMC and FED Divisions.

+ Perform contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements.

+ Be accountable for ensuring orders are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plan for assigned customers within the SIOP process.

+ Be accountable for ensuring that the customers’ supplier web-based purchasing system requirements are being fulfilled.

+ Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs.

+ Coordinate the internal activities of all departments involved in achieving customer commitments. Coordinates issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.

+ Assess market channel delivery options (direct or through distribution).

+ Support in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment.

+ Manage customer metrics - customer complaint process and keeps customer database updated with all activities and maintains all records for account responsibility.

+ Represent the company at customer review meetings (potentially at off-site meetings).

+ Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR.

+ Assess current practices for continuous process improvements.

+ Manage Customer AOG situations with results; adjudicate warranty on behalf of our customers within the organizational metrics.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

+ Bachelor's degree from an accredited institution

+ Minimum of one (1) year of aerospace, airline or military/defense experience.

+ Minimum of five (5) years of experience interfacing with customers.

+ Proficient in reading and writing English.

+ Legally authorized to work in the United States without company sponsorship now or in the future.

+ This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Qualifications:

+ Master's Degree from an accredited institution.

+ Minimum of eight (8) years of interfacing with customers.

+ Minimum of three (3) years of aerospace, airline or military/defense experience.

+ Proficient in CRM and/or Order Management software.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

#LI-EW1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico

Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Fort Worth, Texas

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

At Eaton, we value many of the skills and competencies that you gained in your military career. Leadership, discipline, creativity, integrity and teamwork – these are our values too. As we aspire to be a model of inclusion and diversity in our industry, we embrace the different ideas, perspectives and backgrounds that make each of us unique. We create an environment that fosters learning and teaching, allowing employees to reach their full potential—and where you can help us reach ours.

For more information, visit www.eaton.com/militarycareers

 

 

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