Los Angeles, California

We are:

Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences.

Visit us here to learn more about what makes us the Experience Agency (https://www.accenture.com/us-en/careers/interactive)

The Work:

Accenture Interactive Design Researchers leverage UX research methodologies to gather and synthesize human insights that inform design and strategy decisions for our internal teams and for our clients directly. We bring as much evidence and data to the table as possible.

As a researcher, you work with a variety of clients and with a cross-functional team of user experience strategists, marketers, project managers, designers, and data analysts. You have a strategic seat at the table, conduct multi-method research, and deliver world-class insights to Fortune 500 companies every day. This role will demand flexibility an independence as you handle multiple projects simultaneously.

Key Responsibilities:

+ Conduct practical, informative, and lean research, from formative to evaluative and everywhere in between.

+ Synthesize actionable insights about users and experiences from a variety of methods, including surveys, interviews, usability studies, IA testing, ethnographic fieldwork, heuristic evaluation, or new methods that you bring to the table to tackle the research question at hand

+ Share findings with the cross-functional team and with client stakeholders, creating more informed and empathetic decision-making and design

+ Help manage ResOps needs, creating and executing on efficient ways of working, staffing projects, evaluating and managing relationships with partners and vendors, and generally helping the team to work smarter.

+ Support outreach efforts within Accenture to socialize our research work and build relationships that help us grow and win interesting, meaningful work for the team

+ Support go-to-market activities by conducting discovery sessions to uncover client needs, recommending research approach, scoping projects, and building supporting materials like sales presentations.

Basic Qualifications:

+ Minimum 2 years of experience in qualitative research delivery roles

+ Bachelor’s degree or minimum 5 years of equivalent experience

+ Experience with one or more of these tools: UserTesting, Wevo, dScout, Optimal Workshop, Remesh, Qualtrics, Respondent.io

Bonus Points If:

+ Experience with transactional, conversion-oriented experiences including eCommerce, Travel, Insurance, or Consumer Banking.

+ Familiarity with multiple facets of professional User Experience work, including interaction design, content strategy, and lean product management methodologies

+ A passion for data-driven, evidence-based decision-making

+ Agency or consultancy experience

+ Experience working with cross-functional teams

+ Comfortable thriving in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

+ Ability to evaluate concepts and present recommendations with confidence

+ Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members

+ Experience collecting and leveraging quantitative behavioral analytics data

+ Experience with market research (i.e. large-scale surveys)

+ Expert-level Powerpoint design skills

+ Experience developing business cases/ROI for research, finding a way to meet both user needs and business needs

Travel:For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Los Angeles, California

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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