Worthington, Ohio

Coordinators will be work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Coordinator will administer and organize jobs and support team members as assigned.

Essential Duties/Responsibilities
  • May support Mitigation Manager, Reconstruction Production Manager or Project Director when needed
  • Answer incoming calls on office and mobile lines
  • Complete intake for new losses
  • Collaborate with clients, customers and vendors
  • Complete job notes in operating systems
  • Complete compliance tasks in main operating systems
  • Create new loss (jobs and projects) files
  • Create and send invoices for jobs/projects
  • Maintenance and filing of job files and project documentation
  • Make collections calls for the Accounts Receivable department
  • Run reports in main operating system, RMS
  • Confirm that the current jobs are on schedule
  • Coordinate job/project schedules, resources, equipment, and labor
  • Liaison with clients to identify and define jobs
  • Ensure the client’s needs are met from start to completion of job
  • Assist Project Managers with job updates and job information
  • All other duties as assigned

Competency – Knowledge, Skills and Abilities:
  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Customer Service Skills
  • Communication skills
  • Typing skills
  • Administration skills
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, SalesForce, Contractor Connection, ADP, Quickbooks, Sage, SharePoint, and One Drive
  • Ability to create documents and invoices
  • Ability to answer and communicate with customers over the phone
  • Ability to work office equipment (fax, scanner, printer, phone system, computers)
  • Ability to work independently
  • Ability to coordinate multiple jobs within the same time frame
  • Stress Management and Composure
  • Maintain a level of confidentiality

Required Education and Experience

  • High School Diploma or GED required
  • Customer Service experience
  • Three plus years’ experience in an Administrative position


Preferred Education and Experience

  • Associate Degree Preferred
  • One or more years’ experience within the restoration industry or related industry

Worthington, Ohio

Here at Paul Davis we value military Veterans, and their ability to function in a team environment to serve the community. You have served your country, now you are able to continue your service to your local community with honor and integrity when people need help the most! Jump start your civillian career with an organization that values you, and provides a roadmap of continues success and growth!

Paul Davis is a franchise organization that provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises in the United States and Canada. Our headquarters is located in Jacksonville, Florida, as well as our National Training Center, where Paul Davis professionals are certified in the areas of emergency restoration, reconstruction and remodeling. Paul Davis puts people and property first throughout the recovery process.

History of Innovation Paul Davis is known for its innovation and pioneered many processes and services that have helped shape the property damage restoration industry, including the following.

  • Collaborated with the insurance industry to more efficiently service policyholders in cleaning up and restoring property damage
  • Introduced the use of computerized estimating and line item pricing when estimating jobs
  • Built a computerized system to measure, monitor and verify water losses
  • Offered a performance warranty to insurance companies and continue to do so today

Our 50-year heritage is one of innovation, resourcefulness, empathy, and outstanding customer service. The Paul Davis franchise network focuses on delivering the highest quality services in the communities, towns and cities across North America, having created a synergy of excellence, expertise and experience that is second to none. Our passion for quality drives everything we do.

 

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