Edwardsville, Illinois

The Customer Service Representative serves as the primary liaison to the university community for Facilities Management (FM) services through FM’s Computerized Maintenance Management System (CMMS), customer service phone line, email, and website. The selected candidate will provide professional and accurate customer service to the requesting departments, ensuring work orders are entered in a timely manner.  The Customer Service Representative is responsible for the data entry and status of over 8,000 work orders and over 500 projects annually, routing emergency and routine maintenance work orders to appropriate craft service areas and helping facilitate scheduling and completion times. Additional duties will include: -Tracking outstanding work orders, following up with delays in completion, and closing work orders when labor is completed for accurate performance reporting. -Assisting with maintaining Planned Maintenance (PM) Schedules and responsible for generating PM work orders based on those schedules. -Maintaining the list of active budget purpose numbers cross-referencing FMs CMMS with updated lists from Accounting. -Assisting with additional maintenance within CMMS but not limited to space data information, building information, equipment information, task codes, etc. -Maintaining and updating all manual and electronic work order and project files per university records retention guidelines and department procedures. Further duties and responsibilities may be assigned based on the needs and goals of the department. 

This position is a current civil service vacancy at Southern Illinois University Edwardsville and will close to applicants at end of business day, 11:59 pm CST, on the posting end date.  SIUE offers an exceptional array of benefits to all full-time and part-time (50% or more) employees including medical, dental and life insurance; tuition waivers; financial savings plans; vacation and sick leave; and pension plan as part of a total compensation package to eligible employees.

To Apply for this Vacancy: Click the “Apply for Position” button at the top of the job description page.  This will prompt you to access your existing HireTouch account  or  create a new account, only create a new account if you have NEVER done so previously.  After logging in or completing your new profile, you can then complete the required SIUE application documents for each individual position. 

Applicants  must  submit a  completed  Civil Service Application, which must include complete employment history, through HireTouch. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position.  While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".)   If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications.  

If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit:  Eligibility Criteria and Point Allocation  and  Proof of Eligibility .   Please submit any other licenses or certifications related to the position at the time of application.

Applicants will be subject to a background check and/or drug screening prior to an offer of employment.  Some positions are represented by a union and may require union dues.

PLEASE NOTE:  For all Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.

For more information, please visit the Office of Human Resources website at  www.siue.edu/human-resources  or call Civil Service Testing at 618-650-2190.

Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive.  https://www.siue.edu/about/mission-goals-plans/diversity.shtml 1.  High school graduation or equivalent. 2.  Any combination totaling three years from the following categories:     (a)  Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.     (b)  College coursework which included courses in business administration, communications, public relations or similar area of study as measured by the following conversion table or its proportional equivalent:         30 semester hours equals 1 year.         60 semester hours equals 2 years.         90 semester hours equals 3 years.         120 semester hours equals 4 years.