Inglewood, California

Company Description

Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste.  Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

It is our unique capability of providing a one-source, full-service solution to handle multiple waste streams from a single customer that separates us from the competition.  Our processes are detailed, our due diligence is tireless, and our results provide unmatched recycling solutions for our customers with the utmost in customer service. 

Every day Clean Earth takes a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills.  Allow our team of experts to provide a customized waste disposal and recycling solution for your company, tailored to your needs, and your goals.

Job Description

The Key Account Service Representative is responsible for coordinating all aspects of service to their assigned customer base. Tasks include responding timely and accurately to customer inquiries and scheduling services with interdepartmental teams. Requires excellent communication and multitasking abilities. Team member must be able to work under pressure. 

Primary Responsibilities (Essential Functions):

  • Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution. 
  • Conduct research and work cross functionally to resolve or escalate problems.    
  • Actively manage multiple customers assigned to the team member’s queue including communications and logistical activities as they relate to the specific customer service.
  • Coordinate with cross functional teams to assign tasks to the correct departments.
  • Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.
  • Maintain thorough and updated customer records. 
  • Regularly review, analyze, and prepare reports on the status of customers’ orders
  • Responsible for all case management tied to the team member’s assigned accounts. 
  • Conduct proactive calls to ensure ongoing communication with existing customers.
  • Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
  • Perform other reasonably related tasks as assigned by management.

Inglewood, California

Harsco's services and products directly support worldwide industries that are fundamental to economic growth, from steel mills to railroads, natural gas and energy. Our unmatched ability to harness and share comprehensive global insight, expertise and talent provides an unparalleled competitive edge for our customers. We call this our Insight onsite™. Harsco operates in more than 30 countries around the world. We are powered by motivated people who approach each day with pride and dedication. Our commitment to excellence begins with an enduring value structure based on doing business with integrity, and a safety culture centered on Zero Harm.

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