Huangpu Qu,

Problem Solving

  • Develops solutions to complex technical problems, which may impact multiple work areas.
    • Probes beyond the stated situation to identify underlying issues and consider possible alternatives.
    • Recognizes and acts on inconsistencies in data.
    • May develop new techniques and procedures.
  • Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
    • Recommends and assists in the implementation of changes to policies / procedures as appropriate.
    • Understands the implications of actions and decisions within work area and across teams.
  • Resolves complex issues escalated from less- experienced team members.

 

Guidance

  • Receives general direction; work may be completed without pre-established procedures.
    • Work guided by team requirements or department objectives.
  • Establishes own priorities within general guidelines.
    • Coordinates activities and associated dependencies as needed to achieve deadlines and results.
    • Finds ways to improve efficiency, quality and service of ongoing work.
  • May provide direction/coaching to less experienced team members.
  • May act as lead on small projects.

 

Relationships

  • Contributes to area through the quality and efficiency of work.
    • May contribute to the area by ensuring the accuracy of others’ work.
  • Applies communication skills to interpret technical information or to provide technical advice/guidance.
    • Builds trust; explains the rationale behind processes, approaches and decisions.
    • Anticipates future needs based on past transactions.
  • Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline.

 

Job Level Criteria

  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers.
  • Identifies potential issues that could adversely impact end user experience and takes corrective action.
  • May respond to calls after normal business hours per leader instructions.
  • Travel is required.

Huangpu Qu,

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

Why NTT DATA?

We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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