Bohemia, New York

GENERAL SUMMARY:

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers and contractors. The starting pay rate for this position is $15.00 per hour.

HIRING IMMEDIATELY

Shifts Available

Monday Friday from 8:30 AM to 5:00 PM

Monday - Friday from 10:30 AM to 7:00 PM

DUTIES AND RESPONSIBILITIES:

Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary

Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff

Answer inbound calls from homeowners

Answer call, investigate associated ticket and relay information back to the homeowner

Perform data entry and other administrative functions

Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

BENEFITS INCLUDE:

100% paid training

Advancement opportunities we promote from within the company

Medical, dental, vision and life insurance

Paid holidays

401(k) with company match

QUALIFICATIONS:

Ability to utilize computers and other office equipment

Must be proficient in Microsoft Office; Excel and Outlook

Excellent customer service skills

Must be detail oriented and able to multi-task

Excellent oral and written communication skills

Excellent organizational skills

Ability to work in a multi-line phone system environment

High school education or equivalent; some college preferred

Data entry experience preferred

We are an Equal Opportunity Employer.

Bohemia, New York

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