Buffalo, New York

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice

The purpose of the role is to assist the Business with managing Account Reconciliation processing, Performance Management Indicators, Key Risk Indicators, Change and other initiatives impacting the GPB US Operations function.

Primary responsibilities will include: Performing timely account reconciliation, working closely with our Offshore partners, creating reports and assisting in the management of procedure drafting. Working with various other Business and Functional areas in securing resolution to identified issues, data analysis, KRI management, vendor management, affiliate management (internal third parties) and ad-hoc project management support.
Primary Responsibilities/Essential Functions

• Provide reports for various regulatory meetings, board and internal meetings, and town halls.
• Assist in the execution of data analysis and Key Risk Indicator / Performance Management Indicator creation.
• Assisting with the management of reconciliation and audit activity and management of escalated matters
• Support the team with reporting, ad hoc requests, and execution / facilitation of training.
• Proactively work with the front office and back office in securing information / responses on requested items.
• Exhibit solid time management to complete quarterly and annual reviews scheduled in an efficient and effective manner.
• Ensure tasks are executed in line with Service Level Agreements and all prevailing regulation
• Assisting with the management of relationships with internal and where applicable, any external stakeholders
• Assisting with the management of work schedules, resources and budgetary planning for the function.
• Ensure that the unit is equipped with systems, resources and expertise to support the function's objectives.
• Ensure all exemptions to policies / requirements are in place and tracked,
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Strategy & Business Models
• Our strategy, business models, and the decisions we make deliver fair treatment of customers and do not disrupt market integrity
Culture & Behaviours
• Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
• Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
• We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes
• We reward and incentivize performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity
• We know our customers and understand their needs-we actively listen to them and ask the right questions
• We know our customers and understand their needs-we actively listen to them and ask the right questions We know our customers and understand their needs-we actively listen to them and ask the right questions
• Our products and services provide a balanced exchange of value between HSBC and our customers
• Throughout our sales and servicing we are efficient, transparent and customer focused
• We manage our products and services so that our customers' experience is in line with the expectations we set
• We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately
• Trades are executed in a timely, clear and controlled manner ensuring that optimal execution is achieved for our customers and that HSBC trades are not manipulative
• We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
Governance & Oversight
• Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
• We engage with regulatory bodies in a timely, open and transparent manner


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

• Bachelor's degree from a leading university and exceptional academic performance.
• Excellent written & oral communication and presentation skills including the ability to deliver accurate messages to senior management.
• Strong data management and reporting skills.
• Strong teamwork, organization, complex problem resolution, initiative.
• Sound judgment, keen sense of urgency, and high level of professional and personal integrity.
• Experience in Banking, compliance, risk management and / or internal audit
• Basic knowledge of third party risk and affiliate risk management.
• Ability to learn to identify key risks and controls that require testing within processes.
• Analytical and review skills with the ability to draw the correct conclusions from reviews.
• Time management skills with the ability to prioritize and multi-task.
• Proficient in MS Office. Ability to create and modify macros in Excel/Access a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Buffalo, New York

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.


If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email diversity.recruiting@us.hsbc.com.


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