EOE Statement: Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status. Job Type/Schedule: This position is full-time and works approximately 40 hours per week. Department Name/Job Location: This position is in the Department of Pathology and Immunology. This position is for the Medical School Campus. Essential Functions: POSITION SUMMARY: Position supports the clinical support service by performing pre-analytic duties prior to laboratory testing.? Duties include customer support, sample accessioning (cytogenetics/pathology), patient registration, insurance verification, and sample procurement. PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer support for clients, faculty, and staff in a friendly and helpful manner while providing a positive, professional, courteous, and empathetic understanding to all customers. Exhibits high quality performance through accuracy, attention to detail, and commitment in a timely manner. Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems. Registers, verifies, and enters patient demographic information and insurance information into billing system. Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories. Prepares and sends materials to reference laboratories in support of clinical testing not provided internally. Effectively troubleshoots errors and problems in order to ensure pre-analytic accuracy in accordance with departmental policies and procedures. Demonstrates knowledge of insurance industry.? Performs insurance verification for testing to ensure accurate and timely payment for services.? Calls insurance companies for precertification when required. Other Functions : Effectively prioritizes workload to ensure completion of duties within stated expectations. Fulfills client requests as needed. Assists with additional projects as needed. Required Qualifications: High school diploma or equivalent high school certification. Minimum of two years’ experience in a healthcare setting. Preferred Qualifications: Experience in a healthcare setting. Organizational skills and working knowledge of facility layout and purchasing functions. High attention to detail. Solid computer skills. Excellent written/verbal communication skills. Ability to multi-task and troubleshoot as needed. Able to maintain professionalism at all times. Salary Range: The hiring range for this position is $16.17 - $19.82 per hour. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits: This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7 . Internal Applicant Instruction: This position is grade C06. Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation. Applicant Special Instructions: JOB LOCATION/WORKING CONDITIONS : Normal office environment with some heavy lifting and long periods of standing, walking.