Billings, Montana

Auto req ID: 282132BR
Position Type: Full time
Employee Type: Exempt

Job Summary

Responsible for managing the pickup and delivery (P&D) operations through the management of staff and achieving results indirectly through the use of Independent Contractors (IC), Independent Service Providers (ISP), temporary agencies and their employees. Supports the FedEx Ground (FXG) Safety Above All Culture. Works closely with customer service, sales, Customer Pickup Coordination and station management to ensure successful customer-facing results. May be involved in managing station Linehaul operations to minimize Linehaul costs in stations if dedicated Linehaul management resources are not available.

Essential Functions

• Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives • Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity • Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department • Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements • Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files • Ensures compliance with Company policy and federal, state and local regulations • Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements • Communicates and discusses contractual changes and issues with Authorized Officers or Business Contacts of Independent Contractors/Independent Service Providers. Holds ICs/ISPs accountable to the terms and conditions of the applicable agreement • Assists Customer Pickup Coordination and Customer Service in resolving P&D issues • Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters • Conducts safety meetings with employees, leads safety committee for P&D, and ensures safety inspections are completed • Promotes safety by conducting voluntary safety meetings for ICs, ISPs and temporary agencies and their employees. • Participates in the development of and responsible for administering company safety strategies and programs. • Ensures completion of BCSA tests, action planning and appropriate follow-up to ensure compliance • May direct the station’s sort operations if dedicated management resources are not available • May be involved in managing Linehaul schedules and plans for station sorts to maximize capacity, minimize partial trailer loads, and ensure service integrity if dedicated Linehaul management resources are not available NONESSENTIAL FUNCTIONS • Performs other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred

Minimum Experience

• Two (2) years management experience or operational leadership experience required; or three (3) years as an Operations, CPC, Linehaul, or Logistics Coordinator required. A combination of one (1) year management with two (2) years coordinator experience will also be accepted

Required Skills, Abilities and / or Licensure

• Verbal and written communication skills necessary to explain complex and/or confidential information • Ability to effectively provide employees instruction on process and practice • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups • Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act • Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs • Software skills, including use of Microsoft Office software and web-based applications required. Working knowledge of Contractor/Driver Administration and Settlement (CDAS) preferred • Ability to develop and effectively implement field operational processes • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions

Other Job Description Information


% of Travel for the Position: 0%-25%
Address: 3605 Hesper Road
City: Billings
State: Montana
Zip Code: 59102
Domicile Location: FXG-US/USA/P590/Billings-Local Colocation

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Administrative
Customer Service
Warehouse & Distribution

Billings, Montana

FedEx Ground, a subsidiary of FedEx Corp. (NYSE: FDX), is headquartered in Pittsburgh, Pa., and is a leader in cost-effective package ground shipping, offering dependable service to businesses and residential customers throughout the U.S. and Canada. Through 95,000 employees, more than 600 distribution hubs and local pickup-and-delivery stations, and 61,000 motorized vehicles operated by 5,700 locally-owned small businesses, FedEx Ground transports more than 8.3 million packages daily. The company reported annual revenue of $18.4 billion in fiscal year 2018.


Founded in 1985 as RPS; rebranded as FedEx Ground in 2000.


Pittsburgh, Pa.

Principal Officer

President and CEO Henry J. Maier

FY18 Revenue

$18.4 billion fiscal year 2018


More than 95,000 team members

Average Daily Volume

More than 8 million packages

Service Area

Service throughout the United States and Canada

Ground Fleet

More than 60,000 motorized vehicles

Operating Facilities

  • 32 ground hubs and over 500 pickup/delivery stations
  • 25 FedEx SmartPost distribution centers

Dropoff Locations

  • 37 Hubs
  • 31 FedEx SmartPost Distribution
  • >550 Pickup/Delivery stations
  • 635 FedEx World Service Locations
  • 1,850 FedEx Office Locations
  • 6,500 FedEx Authorized ShipCenter (FASC) and Third-Party Retail Locations
  • 8,250 FedEx Onsite Locations and FedEx Ship&Get Lockers


  •     Fortune's -World's Admirable Companies
  •     Fortune -100 Best Companies to Work For
  •     Fortune -One of the 10 Best Workplaces for African Americans
  •     Women’s Business Enterprise National Council -One of America’s Top Corporations for  Women’s Business Enterprises
  •     Fortune Magazine -World's Most Valuable Brands
  •     Reputation Institute -100 Most Reputable Companies in the World
Customer Service

1-800-Go-FedEx® (1-800-463-3339) or customer support at

FedEx Ground: U.S.
FedEx Ground provides 100-percent coverage to every business address in the United States, with small-package delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.

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