Pittsburgh, Pennsylvania

**Company :**

Allegheny Health Network

**Job Description :**


This job participates in planning, implementation and evaluation of Allegheny Health Network EHR Business and Revenue Cycle office systems and services. Oversees and facilitates use of current state workflow and training. Leads work with end users and management to effectively meet the best practice standards established for the use of an electronic health record. Ensures that Patient Access/Front Desk workflows, billing and HIM practices are meeting the standards set forth by the Business Office and Revenue Cycle office. Working closely with the Business office, conducts oversight for process redesign, metric design and consultative services for the electronic health record and other e-Initiatives.


+ Acts as a liaison and translator between IT and Business Office to facilitate standard workflow, design and optimization for the Electronic Health Record. (20%)

+ Leads current and future state analyses with stakeholders and helps develops an efficient workflow design. (10%)

+ Provides ongoing support to assigned areas through consistent & scheduled rounding; preparing for scheduled downtimes: and "on-call' per policy. (10%)

+ Participates in and works collaboratively on various teams and committees in order to provide insight and clarity about business office processes, workflow redesign and standardization. (10%)

+ Responsible for troubleshooting, investigation, analysis, training, documentation, and ongoing support of AHN systems and other e-Health initiatives. (10%)

+ Travels to ambulatory and inpatient facilities, physician offices, ambulatory centers and medical malls to meet with staff, conduct analysis and support implementation and go lives. (10%)

+ Subject matter expert to provide training and support for administrative, front office staff to successfully navigate EpicCare while supporting the business office workflow during go lives and ongoing support. (10%)

+ May be responsible for collecting, analyzing, training and reporting on key performance indicators including dashboards, scorecards, forecasting, trending, and tracking. (10%)

+ Leads in communication of changes and upgrades in Business office Processes and workflows. (10%)

+ Other Duties as assigned.



+ Associate’s Degree in Information Technology, Business Administration, Management, Finance or Accounting, Healthcare or related field

+ 3 years using EMR for patient access, business office or billing

+ 3 years of PC skills, spreadsheet skills (Excel, Lotus), and database skills (Microsoft SQL, Dbase IV, Microsoft Access)

+ 3 years in Training and Support

+ Valid Driver's License


+ Bachelor's Degree in Information Technology, Business Administration, Management, Finance or Accounting, Healthcare or related field

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

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Req ID: J180901

Pittsburgh, Pennsylvania

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