Greenville, North Carolina

**Company :**

Gateway Health Plan

**Job Description :**

**JOB SUMMARY**

This job takes the lead in providing more complex application development services typically as part of a project team or in an application support role. Developers analyze, design, code, test and implement more complex systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system availability, performance and quality levels required by their customers. May mentor less experienced team members.

**ESSENTIAL RESPONSIBILITIES**

+ Takes a lead role for analyzing, designing, coding, testing and implementing more complex application enhancements, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects.

+ Utilizes and participates in the more complex full system development life cycle, per current Highmark SDLC standards.

+ Takes a lead role in collaborating with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to more complex business needs.

+ Takes a lead role in providing required technical support, including release implementations, on-call and 24x7 supports when necessary.

+ Performs work in compliance with all Highmark and Highmark IT standards, policies and procedures.

+ Actively takes a leading role and participates on project teams in various project roles, including, but not limited to, Developer, Technical Lead and Project Manager, based upon level of experience.

+ Effectively communicates with team members, customers, partners and management, including assisting with or conducting more complex technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ Bachelor’s degree in Management Information Systems, Information Technology or equivalent experience.

**EXPERIENCE**

**Required**

+ Minimum three years’ experience in an IT/OnBase Administrator, business analyst, or consulting role.

+ Established success in a team and project environment, actively working with a Project Manager and customer resources to complete tasks within the project constraints.

+ Three years of experience installing, configuring and supporting Hyland’s OnBase ECM platform, including Workflow and WorkView.

**Preferred**

+ OnBase certifications (OnBase API, Certified Workflow Engineer or Certified WorkView).

+ Experience working within a Microsoft ecosystem, including administration of Microsoft Operating Systems (desktop and/or server), IIS, Active Directory or SQL Server is strongly desired. Holding certifications in these technologies is even better.

+ Any application development or scripting experience is a big plus. This includes any background in the OnBase APIs, electronic form development, dynamic HTML, C# and/or VB.NET. Experience with SQL is a plus.

**LICENSES or CERTIFICATIONS**

**Required**

+ OnBase Certifications

**Preferred**

+ None

**SKILLS**

+ Problem solving, root cause analysis, and issue resolution

+ Demonstrated leadership skills

+ Experience in Healthcare or Health Insurance Industry

+ Experience with technology platforms, application development tools, business processes, software development life cycle used by Highmark enterprise

+ Strong organizational skills, with the ability to multi-task.

+ Strong communication (written and verbal) with the ability to communicate to both technical and non-technical teammates & customers. Strong documentation skills required.

+ Proficient in Microsoft Office Suite.

**SCOPE OF RESPONSIBILITY**

Does this role supervise/manage other employees?

No

**WORK ENVIRONMENT**

Is Travel Required?

No

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies_

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Req ID: J181170

Greenville, North Carolina

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