BUS TCHL SUPP ANL 2 TX (Phoenix Client and Systems Support Staff) | University of California Davis - Military Veterans

at Herc - Norcal

Davis, California

BUS TCHL SUPP ANL 2 TX (Phoenix Client and Systems Support Staff) Department Description DEPARTMENT DESCRIPTION The Phoenix Cluster is a large administrative cluster providing administrative and technical support to over 600+ faculty, staff, and students of Entomology, Nematology and Plant Pathology. This position is part of a team of personnel providing on and off campus worksite IT support services within the Phoenix Cluster. The position will work with a diverse staff in Phoenix Cluster to provide support services necessary to further teaching and research activities. JOB SUMMARY The Phoenix Cluster is an administrative unit supporting the following departments: Entomology & Nematology, and Plant Pathology. The Phoenix Information Technology support (PITS) team has memorandums of understanding (MOUs)/support agreements regarding IT support with the Primate Center and Foundation Plant Services. Phoenix IT supports a wide variety of research and teaching units and is involved in all levels of technology from infrastructure, application development, research computing, and desktop support. The incumbent will operate under the direction of the Phoenix IT Manager. The position will be a Systems/Desktop/Client Support staff member responsible for directly resolving all client facing support services and issues within the Desktop Support Team (DST) and client facing websites. THE PHOENIX CLUSTER IS RECRUITING FOR ONE POSITION AT THE BTSA 2 OR BTSA 3 LEVEL BASED ON EXPERIENCE. IF YOU ARE INTERESTED, SUBMIT A SEPARATE APPLICATION FOR EACH POSITION. If you are also interested in the BTSA 3 level, apply to Job 19052 by 6/13/2021 POSITION INFORMATION Salary Range $5,143.24/mo. - $8,272.90/mo. No. of Positions 1 Appointment Type Career Percentage of Time Full Time 100% Shift Hours Monday - Friday 8am-5pm Location Davis Union Representation Yes Benefits Eligible Yes Apply by Date 6/13/2021 PHYSICAL DEMANDS Sit at various computer terminals for extended periods, using multiple monitors, keyboards or mouses. Be able to rotate between primary workspaces as part of an office rotation. Frequently required to be able to crawl, crouch, bend, kneel, climb, reach and stoop with or without assistance. Full range of motion of head, hands, arms and legs. Walk frequently (hourly and daily) to/from various site locations that may be within a 2-mile radius of your primary office location in various weather conditions. Ability to lift, push, pull, move and manipulate computing equipment and surrounding office furniture weighing above 200 lbs. with assistance or up to 40 lbs. independently. WORK ENVIRONMENT Work in various biological and chemical work areas (daily) requiring lab safety training and Personal Protective Equipment. Work at multiple primary office locations and dynamic work schedules as business needs require. Travel to satellite buildings on and off campus for supported IT Service on a daily basis. Occasional travel for training activities. Ability to adjust work schedule as needed to ensure work tasks are completed. Adhere to a minimum 40 hours workweek expectation as an exempt employee with meticulous and accurate tracking of worktime. Be able to work on-campus work-site at least 90% of the total work hours required even during reduced operations, pandemic or natural disaster as an identified essential employee. Work occasional evenings and weekends for system deployment and maintenance activities, and project priorities. UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. QUALIFICATIONS Required : Experience providing learning and applying various technological solutions without formal training, standard operating procedures, documentation or paid enterprise solutions. Experience with demonstrating high level of organization, consistent, accurate and prompt time management, ability to prioritize various concurrent projects while being highly productive. Maintain complete and accurate system hardware, software licensing, network and work records. Experience with consistent high-performing on-site work, ability installing, configuring, securing, troubleshooting and managing various end-point computing equipment, services and applications across Windows, Mac, and Linux platforms to include outdoor field installations. Experience diagnosing, managing and resolving hardware, network (various VLANs/Firewalls), Microsoft Active Directory, software conflicts, failures, errors, and incompatibilities independently and in a timely manner with non-warrantied computing hardware. Experience with demonstrating consistent professional high quality performance and attention to detail. Preferred : Demonstrated knowledge and effective application of Departmental, UC, Federal and State: Communication, IT security policies and procedures. Proficient with Bigfix, Infoblox, Microsoft Active Directory Proficient with Cloud/Hybrid Cloud hosting technologies like: Office365, Box.com, Azure, AWS, dropbox, various Google Apps, Aggie Video Proficient with a variety of Content Management Systems such as: Concrete5, Wordpress, UC Davis ? SiteFarm, UC Davis Canvas, Kaltura, UC ANR Sitebuider, Plone, and Drupal. SPECIAL REQUIREMENTS Background Check This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. EEO/AA Statement The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Salary Range $5,143.24/mo. - $8,272.90/mo. No. of Positions 1 Appointment Type Career Percentage of Time Full Time 100% Shift Hours Monday - Friday 8am-5pm Location Davis Union Representation Yes Benefits Eligible Yes Apply by Date 6/13/2021 To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=7&JobOpeningId=19055&PostingSeq=1 The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-6b5c3866f254a34aa98e92f28f38de5a