Chicago, Illinois

Job Description
bswift is currently seeking a Vice President – Client Services to join our Direct Team. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Responsibilities:

The primary objective of the Vice President – Client Services position is to lead, manage and inspire a team of people that produce “raves” through their ongoing service and support for a book of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).

Specific responsibilities include the following:

Hire and equip great people that reflect our core values

Lead and manage the team to achieve individual, team, & company goals

Forecast and manage staffing levels and associated expenses

Continuously refine and improve related processes

Lead and ensure strategic activity at each client is meeting objectives

Function as the executive escalation point for clients

Coordinate with bswift call center, COBRA/FSA, and billing teams

Directly manage one or more key client relationship(s)

Actively participate as a member of the Sales & Service Leadership Team

Assist in product development & quality assurance efforts as required

Assist in sales and marketing efforts as needed

Required Qualifications
5+ years of client relationship and implementation experience

A leadership style that reflects and reinforces bswift core values

Strong people management skills

Ability to assist and equip others to efficiently solve complex problems

Detailed knowledge of employee benefits and related technology solutions

Significant health & welfare client relationship management experience

Strong customer service orientation

Excellent verbal and written communication skills

Willingness to work nights and weekends when necessary

Willingness to travel as needed (up to 20% of the work week and weekends when necessary)

Preferred Qualifications
NA

Education
Education :
B.A. or B.S.

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Chicago, Illinois

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