Customer Service Representative

Job Description:

Principal Accountabilities
•Analyze line items to determine appropriate pricing model.  Return quotes with details, including mins/mults, NCNR, delivery, pricing, and special restrictions.  Make resale recommendations based on market knowledge.
•Identify and action purchase order reschedules, cancellations and purchasing products to authorized levels.  Manage inventory availability levels to established goals.   Support product allocation process at a device and customer level.
•Work with sales team on developing strategies to successfully win customer quotes.    Implement strategic supplier focused programs and provide updates to the sales team.  Strategically drive profitability through constant communication with external suppliers and sales teams through inventory management.  Strong knowledge of market conditions in order to create a competitive advantage.
•Sound financial knowledge  to achieve Return on Working Capital (ROWC) goals  through implementation of technology plans.  Determine inventory forecasts at the device level and effectively achieve correct inventory mix.
•Reconcile errors with suppliers, product accounting, and sales teams.    Drive RGP margin enhancement opportunities by utilizing available tools.

Job Complexity
● Has limited discretion to vary from established procedures
● Works under general supervision
● Beginning to solve some straightforward problems
● Has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function

Experience / Education
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.


JP-Yokohama, Japan (LIVMO Rising) Chip1Stop

Time Type:

Full time

Job Category:

Product Management & Supplier Marketing


For any great company, the biggest asset is its people. Arrow Electronics is no exception. Our global workforce of over 18,000 employees in many locations around the globe, strive each day to deliver the products and services that create value for our customers and suppliers worldwide.

Arrow is an award-winning Fortune 200 company and a global provider of electronic components and enterprise computing solutions. Arrow offers many challenging and rewarding career opportunities for motivated individuals who are driven to succeed.

At Arrow, you'll be part of a team dedicated to global growth and innovation in an industry that is changing the world. Plus, we work with state-of-the-art technologies and some of the biggest players in the industry. You have the opportunity to acquire the skills necessary for personal advancement and gain visibility through shared leadership with peers and management. At Arrow, we'll encourage you to develop your talents and discover new challenges every day.

Arrow is an Equal Opportunity Employer.

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