pService Desk Associate/ppAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “HelpDesk Associate” to join our team in “Guadalajara, Jalisco, Mexico”br /pullipNTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.brLocation: Guadalajara, Jalisco. Mexico.brstrongRequirements/strong:br• Availability to work 45 hours per weekbr• Interest in working on Afternoon/Night shiftsbr• Advanced Englishbr• Liking to work in IT Environmentbr• 6 months of experience in Customer ServicebrstrongWe Offer:/strongbr• Competitive salarybr• Grocery Tickets - 12% of base salarybr• Restaurant Tickets - 800 pesos per monthbr• 30 days of christmas bonusbr• 10 days of vacationsbr• 90% Vacation bonusbr• 5 personal days per yearbr• Medical insurance (You and your family)br• Life insurancebr• Dental Insurancebr• Discounts with selected Opticsbr• Opportunity to grow in the companybrstrongActivities/strongbr• General L1 support for hardware and MS Office packagesbr• Advance technical support for in-house applications and developmentsbr• Answer technical support calls providing and escalating to other support groupsbr• Provide support based on email generated requests or reportsbr• Document troubleshooting steps and detailed description of the customer incidents and requestsbr• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failure/p/li/ulpService Desk Associate/p


Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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