Milan,

Why Accenture? To discover the energy and commitment we devote to our customers by transforming their working method with innovation. At Accenture, in customer operations you’ll improve our service. Each day, you’ll make a difference using whatever makes you unique.

Customer Operations Lead| Financial Services Area

Milano/Torino

Your challenges

Join us and manage customer experience solutions in Multichannel Contact Centers for the Financial Services area clients.

You will be responsible for the following activities:

+ Coordinate the team in charge to manage the daily interactions with customers to provide support on several topics as information requests, clarifications, issue/claims management

+ Keep the client up-to-date on project goals and build a collaborative and lasting relationship

+ Remain constantly aware of best practices to improve processes and procedures

+ Analyze the volume trends and team performances

Why we would choose you? The challenges you face reflect your ambitions; this is your chance. To stand out and face them in the best way you have:

+ 5-7 years’ experience in Customer Service: Multichannel Contact Centers and related Back Office activities

+ Excellent knowledge of Multichannel Contact Centers KPI

+ Strong organizational skills, ability to deal with performance indicators

+ Proactive attitude and problem-solving approach and very strong communications skills.

+ Direct responsibility on Project Delivery budgets

+ Ability to manage the team's performance and identify improvement actions

+ Experience in managing complex transformation initiatives, involving people both part and outside your organization

+ Graduate’s Degree

+ Speak and write English fluently

Are you determined to face and beat the challenges this role brings even if you don't have the required qualifications? Apply and tell us how you can make a difference.

Unleash your talent and build your career with us. Visit our website and discover the FAQ section to better plan your application: https://www.accenture.com/it-it/careers/

For further information, visit our website: professioni.accenture.it (http://careers.accenture.com/it-it/Pages/index.aspx) For information on our Privacy Protection Safeguards art 13 L.679/2016 (GDPR) click here https://www.accenture.com/it-it/careers/privacy-policy Accenture is an equal opportunities employer

Milan,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.