About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value


+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :8

+ Work Experience :8-10 years

+ Work location :Pune

+ Must Have Skills :Network Infrastructure

+ Good To Have Skills :Network Security Operations

+ Job Requirements :

+ Key Responsibilities : 1 Experienced and versatile in the incident management function within a large-scale GNOC global network operations center setup 2 Thorough understanding and ability to manage priority 1 and 2 network infrastructure This would include driving/collaborating with diverse network teams per cloud platform, client technology experts and major incident management teams and/or client change management teams 3 Ability to review and produce management level notifications for priority

+ Technical Experience : 1 Own the contracted SL for incident management parameters 2 Skilled in conducting/leading dialogue with multiple client teams on major incident bridges 3 Must be familiar with terms and terminologies of network and networking platforms; experience/expertise in technical management/understanding of data and voice networks is desirable 4: Overall 7 years of experience in an ITIL-based service management function Experience

+ Professional Attributes : 1: Provide general supervision to team members operating in 24 x 7 shifts 2 Overall 7 years of experience in an ITIL-based service management function Experience in being part of and managing a 24 x 7 operation, including but not limited to, shift hand-over, operational advice, guidance, support, an

+ Educational Qualification : BE/B Tech/Professional Graduate

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.