p style=margin-bottom:11.0pxstrongReq ID:/strong span contenteditable=false104325/span /pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now./span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN)./span/span/span/pp style=margin:0.0pxPositions General Duties and TasksbrIn these roles you will be responsible for: br• Responding to Incidents and Requests logged via voice, email, web, chat and virtual assistant channelsbr• Triaging Incidents and Requests at inception, capturing all relevant information to arrive at an initial diagnosisbr• Prioritising Incidents and Requests as per the agreed Service Level Agreementsbr• Ability to work autonomously and use initiative to handle difficult situationsbr• Ability to multi-task, working on multiple Incidents or Requests in unisonbr• Calling end-users as necessarybr• Remotely connecting to devices and systems to provide 1st line support (which include but are not limited to password resets, account, and software administration)br• Executing resolutions and fulfilment activities as per knowledgebase articles stored in Remedybr• Functionally escalating Incidents and Requests, to respective resolver teamsbr• Proactively requesting updates for Incidents and Requests which are assigned to resolver teamsbr• Seeking end user acceptance of Incident Resolution and Request Fulfilment activitiesbr• Documenting details and steps taken to resolve an Incident or Requestbr• Proactively suggesting knowledgebase articles for consideration of publicationbr• provide confirmation of Incident Priority Level assigned as per the priority matrix agreed with CUSTOMER;/pp style=margin:0.0pxRequirements for this role include: br• A minimum of 2 years’ experience in a similar rolebr• Fluent in English dialect and strong written English skillsbr• IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and conceptsbr• Capable of asking the right questions to perform basic IT troubleshooting of desktops, laptops, mobile devices, applications and core infrastructure/pp style=margin:0.0pxPreferences: -/pp style=margin:0.0px• Knowledge of basic ITIL processes like incident management, request management and change management.brRequired schedule availability for this position is 24x7. The shift timings can be changed as per client requirements. /ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifstronguAbout NTT DATA Services/u/strong/span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. /span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifstrongemNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law./em/strong/span/span/span/p


Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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