, Rhode Island

Job Description
The Sr Training Consultant will be responsible for utilizing adult learning principles to design, develop and evaluate training across a variety of delivery methods (instructor-led, web-based, self-paced, etc) for the Kidney Care Business Unit Lead and the Learning and Performance Director to identify and address training opportunities for new hires as well as existing team members. The Sr Training Consultant will measure and evaluate the impact of the training including. The Sr Training Consultant will also deliver training (instructor-led courses), administer tests, knowledge checks, provide 1:1 coaching, coordinate with business partners and stakeholders, and report out results and issues as needed. This position will also promote compliance and a continuous improvement culture to drive compliance to regulations, guidance’s and internal standards through training. This role will also have responsibility for tracking and reporting training compliance and supporting internal and external audits.

This individual will also be responsible for the following:

Provide training needs assessments working directly with senior management and our clients to determine training needs and delivery methods.

Design and develop instructionally sound training materials as well as non-classroom resources (e.g. handouts, quick tips, etc.).

Takes traditional small-scale classroom training and redesigns for large scale remote/online training.

Utilizes appropriate delivery techniques to include 100% remote, onsite classroom, and blended trainings.

Ability to develop new and innovative ways to deliver training in a fast-paced environment.

Serves as the subject matter expert across multiple team functions in our business unit.

Create an assessment method/tool on new hire knowledge to be used as a way to identify additional training needs and monitors and evaluate trainee’s performance.

Create and establish Continuing Education program to maintain and assess current employee’s knowledge as we continue to add services and grow the Kidney Care business.

Own the Corporate Training schedule for Kidney Care to ensure all of KC has taken mandatory trainings – knows schedule, expectations, etc.

Develops and delivers associate level training and corporate trainings such as compliance, etc.
Responsible for the quality of training delivery, effectiveness, certification, and classroom administration.

Partners with development team to determine the best method and focus.

Required Qualifications
5-8+ years in a healthcare / healthcare administrative setting or transferable skills

Understand instructional design training methodologies
using ADDIE model or something similar

Knowledge of training tools such as Articulate, Storyline etc

LMS knowledge

Strong knowledge of Microsoft Office, specifically Word and Excel

Excellent organizational skills with attention to detail

Ability and willingness to work in a fast-paced and demanding environment across multiple channels

Proven customer service orientation with exceptional interpersonal and communication skills

Experience with building new processes and working with a continuous mindset

Preferred Qualifications
SharePoint knowledge

8-10 years in a healthcare/administrative setting or transferrable skills

Lean Six Sigma experience

Bachelor's or Masters degree preferred

High school or equivalent work experience.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

, Rhode Island

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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