, Texas

Job Description
This is a full time, work from home opportunity.

We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our member’s expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.

• Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.
• CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.
• CSRs participate in ongoing training and engage in self-development.
• The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.
• The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.
• Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.
• Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.

Required Qualifications
1-2 years of customer service experience.
1-2 years of health insurance experience

Preferred Qualifications
Bilingual proficiency in Spanish is highly desirable.

Education
High School diploma, G.E.D. or equivalent experience

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

, Texas

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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