Chicago, Illinois

Auto req ID: 225311BR
Job Description
I&O Team Lead

This role is the I&O Team Lead for the PepsiCo Chicago Corporate Office and is accountable for all I&O Support at the site. This site is a new modern, agile and highly digital work environment set up with cutting edge technology. This role works directly with SVPs & VPs in this location handling all IT Operational requirements.

This role requires a deep level of technical and digital expertise along with a strong customer service skill set. The individual must be able to balance business requirements with IT standards, acting quickly to maintain the site as well as meet their increasing business demands. This role is both the Face of IT for the Site and the Voice of the Customer within IT. The person needs to be able to navigate PepsiCo business and technology processes effectively and efficiently.

  • Drive IT operational excellence across the site
  • Manage site expectations regarding technology and processes
  • Liaison to other IT Teams within CTO and DevOps (e.g. Network, Engineering, etc.)
  • Partner with PepsiCo vendors to maintain the network, storage, and video conferencing equipment
  • Serve as a customer advocate and engage other IT teams managing and/or escalating issues through resolution
  • Establish trust with the customer base and maintain confidentiality
  • Responsible for Operations Support of all IT Hardware / Software at the site
  • Responsible for ensuring hands and feet support at the site for other IT backline teams (e.g. Network, Video, Voice, etc.)
  • Perform testing and implementation of new technology
  • IT Operational Communication and Training with end-users
  • Provide full-service support to executives while in the office as well as after-hours
  • Provide support for executive meetings at site and offsite

    AF- Tech
  • 6 years IT support experience at a company of similar size and complexity as PepsiCo
  • 4 years of support experience working directly with Executives
  • Proficient with both MS Windows and Apple MAC
  • Experience supporting and communicating IT technology to end-users:
  • Standard and high-end Laptops & Desktops
  • Print
  • Mobile devices (e.g. iPhones and iPads)
  • Productivity applications (e.g. Office 365, Zoom, Teams, OneDrive, Yammer, Video Conferencing, etc.)
  • Solid understanding of network infrastructure to proficiently assist with troubleshooting
  • Executive presence
  • Ability to coordinate and direct activities across multiple teams.
  • Strong team/project management abilities
  • Excellent communication both written and verbal including Technical writing experience
  • Ability to work well in a fast-paced environment, effectively multi-task, and make quick & confident decisions
  • Ability to bend, lift and carry up to 50 pounds
    Relocation Eligible: Not Eligible for Relocation
    Job Type: Regular

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

    PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

    Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

    If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law&EEO is the Law Supplement documents. View PepsiCo EEO Policy

    Please view our Pay Transparency Statement
  • Chicago, Illinois

    At PepsiCo, we proudly support veterans, both within our walls, and in our communities.  Veterans make our country, and our company, stronger.  VALOR, our veteran and military employee resource group, just celebrated their 10th anniversary.  Their mission is to recognize, appreciate and support military, veterans, their families and our communities and to strengthen PepsiCo's role as a leading military and business partner.


    PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world.  PepsiCo generated more than $67 billion in revenue in 2019, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 23 brands that generate more than $1 billion each in estimated annual retail sales.


    Guiding PepsiCo is our vision to be the Global Leader in Convenient Foods and Beverages by Winning with Purpose.  “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business.  Learn more at

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