+ Ensure project level performance against SLA’s and KPIs including metric reporting on team performance

+ Manage the service and all personnel providing it to deliver agreed scope of services while achieving productivity gains

+ Coach, performance development, 1:1's, mentoring, and general career counselling for team leads

+ Ensure results with the highest possible standard of quality and delivery

+ Deliver on hiring requirements and managing attrition for the regional delivery center

+ Drive insights gathering from team members to improve quality and processes

+ Work within multiple teams across both Accenture and our client to execute and deliver

+ Develop a culture of continuous improvement across the teams in the global delivery network

+ Lead and develop global initiatives

+ Leverage Accenture’s full capabilities in designing and delivering service for the client

+ Manage and eliminate service delivery issues in a timely and proactive manner

+ Manage supply and demand, service quality and processes to meet delivery expectations

+ Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.

+ Minimum of 5 years team management experience, leading large teams, in an international environment

+ Minimum of 3 years of experience working in an operations service delivery environment

+ Ability to follow the strategic direction set by senior management when establishing near term goals

+ Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information

+ Ability to develop creative and breakthrough solutions

+ Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner

+ Strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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