A Day In The Life Could Include:

(job responsibilities)

·Providing ticket escalation support for operational issues and supporting the operational queue rotation

·Interacting with customers to assist in resolving customer issues, communicate resolution status, and deliver high quality solutions

·Identifying process gaps or areas for improvement in operational efficiencies and recommend/implement solutions

·Collaborating as part of a cross functional team, delivering networking solutions in an expedient manner

·Engaging in opportunities to expand on existing skillset in attempt to increase knowledge.

·Troubleshooting, diagnosing, and resolving hardware, software, and other network problems.

Replacing faulty network hardware components when required.

What You Will Need To Bring With You:

(experience & education required)

·Bachelor’s/Master’s degree in Computer Science/Information Technology

·8+ years’ experience with enterprise / managed service provider network solutions including Local Area Network (LAN), different Wide Area Network (WAN), Wireless, services.

·4+ years Practical experience with all common transport and routing protocols

·Good hands on experience with BGP, OSPF and SD-WAN being desirable

·Strong knowledge of Cisco IOS and familiarity with the Cisco product line

·Automation / Scripting desirable

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

What Will Put You Ahead:

(experience & education preferred)

·More than 8+ years of networking experience

·Knowledge of Software Defined WAN(SD-WAN VIPTELA)

·Cloud experience AWS (VPC, VPN, Direct Connects)

·Experience with on Cisco Wireless, Cisco ISE.

·Good to have knowledge on SilverPeak, LoadBalancer, ACI.

Prior experience with the administration and troubleshooting of large enterprise networks.

Other Considerations:

(physical demands/ unusual working conditions)

Must be willing to carry a company-provided smart phone, have home high-speed Internet, and will be participate in a 24x5 support from KGSI.


    Koch companies have a presence in nearly 60 countries and employ about 60,000 people. They have invested about $45 billion in acquisitions and other capital expenditures since 2003 to make life better around the world by efficiently converting resources into products and services that people depend on every day.

    Our major industries include refining, chemicals and biofuels; process and pollution control equipment and technologies; minerals; fertilizers; polymers and fibers; commodity trading and services; forest and consumer products; and ranching.

    Since 1960, the value of the Standard & Poor's 500 grew 100-fold (assuming the reinvestment of dividends). During that same period, the value of Koch Industries grew nearly 3,500-fold (using the same assumptions). The growth of Koch companies has been achieved both through acquisitions and through expansion and broadening of existing businesses. Contributing to the company’s continued growth is the shareholders’ long-time policy of reinvesting 90 percent of earnings.

    We have long been committed to creating real, sustainable value for all of society. For decades, Koch companies have supported education and social progress. These philanthropic efforts include support for educational institutions, foundations and programs that study and promote market-based solutions to societal challenge. Koch also works to protect, conserve and enhance natural resources; Koch companies around the world have earned more than 550 awards for safety, environmental excellence, community stewardship, innovation and customer service since January 2009.

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