San Antonio, Texas

Job Description
The Client Support team is hiring Client Support Specialists. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is vital within the organization as a liaison between our clients and participants.

To be successful in this role you will be managing complaints, suggestions and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.

Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

Scheduled Hours for this position: Monday - Friday 10:30am - 7:00pm CST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.)

Future work from home potential for outstanding team performers

Required Qualifications
-1+ years of Customer Service Experience.
-1+ years of Call Center Experience.
-1+ years of Health Care Industry Experience.

Preferred Qualifications
-Experience with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Office programs of Excel, Powerpoint, Word and Outlook.
-Experience with plan designs and Client programs.
-Experience building partnerships and navigating through complex organizational structure/hierarchy.

Education
Verifiable High School diploma or GED is required

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

San Antonio, Texas

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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