Tyler, Texas

p style=margin-bottom:11.0pxstrongReq ID:/strong span contenteditable=false131797/span /pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now./span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe are currently seeking a Field Tech Analyst - Tyler, TX to join our team in Tyler, Texas (US-TX), United States (US)./span/span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifThis is an on-site support role that will be responsible for moving and setup of end user equipment, as well as needs to have the ability to follow written and/or verbal guidance to perform low-level configuration of desktop/notebook computer equipment. In addition, this position will be responsible for receiving initial inventory control of new equipment and parts received at the customer site (depot). /span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifResponsible for delivering and/or shipping parts to the Field Service Team and/or End User. Reports to On-site Delivery Lead./span/span/pp /pp /ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanbspan style=color:#333333Additional Role Responsibilities:/span/b/span/span/span/pullipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies amp; procedures/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Coordinates with end users on expectations and availability to conduct services/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Identifies potential issues that could adversely impact End User experience and follows through on action steps/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Provides technical feedback on technical process issues to improve overall service delivery/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Strives to meet Client service level agreements/objectives and customer satisfaction goals/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Escalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at site/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Basic installation and maintenance of technical products/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Follows predefined procedures and task in everyday activities/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Work is regularly reviewed by a more senior level technical specialist/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Installs, maintains, and optimizes desktop/notebook configurations at Client site/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Diagnoses and resolves product performance problems/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Performs maintenance and repair services/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Instructs customer in the operation and maintenance of the system/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Ability to respond to night and weekend onsite work as requested, and work overtime as requested/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Ability to drive own car to other locations/span/span/span/span/p/li/ulp /ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan /span/span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan /span/span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanbspan style=color:#333333Basic Qualifications:/span/b/span/span/span/pullipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#3333333+ years’ work experience with desktop support, hardware, and/or iPhones, Androids /span/span/span/span/p/li/ulpspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan /span/span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan  /span/span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanbspan style=color:#333333Highly Preferred Skills:/span/b/span/span/span/ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan /span/span/span/pullipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#3333332+ years of experience in servicing/deploying computer equipment/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Active Directory Experience/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Helpdesk experience preferred, alongside proven customer service background/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Basic networking administration skills; L1 or L2 is a plus. /span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333ServiceNow ticketing system, but open to any/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333SCCM knowledge/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Individual will be knowledgeable of Windows operating system environment/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Able to comprehend and follow verbal and written technical instructions and scripts/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Certification in various hardware platforms may optionally be required for servicing hardware issues/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Individual must have the ability to receive calls during the normal business day and after hours/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Physically be able to lift and move Enterprise and Client technology hardware in Client environment/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution/span/span/span/span/p/lilipspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspanspan style=color:#333333Excellent interpersonal skills and ability to work collaboratively in a team environment/span/span/span/span/p/li/ulp /ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifspan style=font-size:9.0ptspanspan style=font-family:#39;Helvetica#39;, sans-serifspan style=color:black#INDICS/span/span/span/span/span/span/span/ppspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifstronguAbout NTT DATA Services/u/strong/span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. /span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifstrongemNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law./em/strong/span/span/span/p

Tyler, Texas

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

Why NTT DATA?

We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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