IT Manager, Web Services-Duke Health Technology Systems-Full Time-DHTS-Durham - Military Veterans

at Duke University and Duke University Health System

Durham, North Carolina

Primary Role:

This position reports to the Director of Digital Communication Services and will be primarily responsible for the management of DHTS Web Services Teams which includes personnel in both the public and internal web hosting team’s technology support team as well as our growing SalesForce development team.  The manager provides communication and technical direction in the support and maintenance of DHTS Web Services and SalesForce group. The manager also serves as the liaison with DHTS management and customer representatives. DHTS Web Services group has the day-to-day responsibilities for the hosting, deployment, and maintenance of internal and externally accessible Duke Health web sites. Additionally, this role will be working as a key member of a team tasked with defining a strategy for SalesForce at Duke, guiding its implementation, and working with key business partners and leadership to establish an enterprise platform to further build upon. 



Essential Tasks/Responsibilities:

  • Manage projects and technical tasks for a team of analysts in support of the above role
  • Provide customer education related to best technology usage and best practice in the Duke Health environment.
  • Assist in developing technical and research/security compliance knowledge of the staff
  • Provide technical and strategic leadership to the team
  • Work with the management team to develop a strategic vision
  • Manage the day-to-day staff activities and assignments as well as all DHTS Web Services functions and personnel
  • Monitor staff project progress and report status and metrics to the Collaboration and Workforce Services Director
  • Evaluate requests for service and prioritize and assign resources in order to maximize customer satisfaction
  • Participate in other project planning efforts as they relate to DHTS Web Services initiatives, including project management on key efforts such as:
  • Implementation of Drupal 8
  • Develop plans for migration to SharePoint Online
  • Strategic and tactical work implementing SalesForce
  • Forecast and manage operating budgets
  • Perform all personnel management functions, personnel evaluations and performance reviews, including disciplinary action when required
  • Provide administrative oversight to ensure security compliance:
  • Assess, review, and oversee System Security, Business Continuity, and Disaster Recovery Plans, ensuring consistency with Duke Medicine policies and standards
  • Assess, review, and oversee system and process measures to protect Duke systems from external and internal security attacks.
  • Assess, review, and oversee system and process measures for managing and securing access to Duke systems.
  • Identify violations of existing security standards and best practices and escalate appropriately
  • Continually improve security and deployment processes and standards
  • Perform other related duties incidental to the work described herein

Required: BA/BS degree or equivalent relevant training or experience

Experience Required:

  • 3 – 5 years of project management/team leadership/supervisory experience
  • 5 – 7 years of related technical experience in web technologies and development

Strongly Preferred:

  • SalesForce – primarily in implementing a center of excellence and managing a team of Salesforce Analyst and Developers


  • DevOps
  • Drupal/SharePoint
  • Experience implementing new initiatives and technologies in a large organization
  • Experience with implementing Agile framework



Special Competencies/Credentials Required

  • Good analytical skills, ability to work well with others, handle multiple, simultaneous assignments, and work without close supervision
  • Demonstrated excellent written and verbal communication skills
  • Excellent interpersonal/team building and organization/time management skills
  • Strong business skills with an attention to end-user and customer satisfaction




  • Technical knowledge relevant to the medical research environment
  • Technical Audit experience
  • ITIL Foundations V3 Certified
  • Lean Six Sigma Certified


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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