Saint Charles, Missouri

Job Title:   Coordinator, Campus Box Office     

Division:   Operations

Evaluation Group:  Staff

FLSA Status:  Exempt

Starting Salary: $ 35,777.00 +

Reports To:  Manager, Campus Box Office

Positions Supervised:   N/A  

Job Summary

The box office coordinator is responsible for the oversight and execution of all box office operations for the J. Scheidegger Center for the Arts, select athletic events, and other campus events as needed, ensuring proper functioning of local, remote and online ticketing systems.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Coordinates local and remote box office operations, including all ticketing system operations, ticket sales and cash management

Assists with housekeeping of box office and setup of mobile box offices

Coordinates mobile box office functions with campus event managers, employees and volunteers

Sells tickets during box office hours and covers employee breaks

Works with staff during events to ensure patron needs are met

Assumes the duties of the box office manager in his/her absence

Maintains detailed records of all sales, donations and expenditures

Manages daily operational, financial and business functions efficiently, while strictly adhering to university policies

Service Excellence

Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence

Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

Ensures staff provide excellent customer service at campus box office events

Resolves escalated customer issues, including refunds and scalping

Actively assists patrons with ticketing issues

Communication, Teamwork and Collaboration

Collaborates with box office manager to ensure optimal attendance, sales, service and events

Assists in the coordination of building tours and lobby displays

Manages concurrent events alongside box office manager

Leads teams of student workers and volunteers during events

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

Bachelor’s degree

Minimum of two years’ experience in customer service or related field

Box office experience preferred

Theater experience preferred

Managerial/supervisory experience preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

Demonstrated ability to work effectively with individuals from diverse communities and cultures

Knowledge of digital media and computer systems

Ability to work well with the public and provide excellent customer service

Excellent written and verbal communication skills

Ability to be organized, use good judgment, think critically and multitask

Ability to work with a varied range of skill levels and personalities

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  

General box office/theater setting

Occasional need to work outdoors or in athletic facilities

Variable work schedule, including evenings and weekends, due to diverse schedule of events

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to stand or sit for long periods of time

Ability to greet and guide media and patrons

Ability to navigate stage and lighting terrain

Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Saint Charles, Missouri

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