Lexington, Kentucky

Job Description

Are You Looking for What-s Next in Your Career?

New Job
New Beginning
New You

Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

What Your Virtual Work Environment Looks Like
- A private workspace with locked door in your permanent residence
- Quiet environment free of background noise and interruptions
- A secure workspace free from cell phones/video devices
- Arrangements for dependent care and other obligations

What You-ll Love About Us
- Pay Rate of $14.75
- Earning potential up to $17.75/hour after successful completion of the full Continuity Model
- You may be eligible for medical; dental & vision benefits 30 days after 90 days of employment. More information regarding benefits can be found by visiting this website
- Paid Time Off and Paid Holidays available for eligible employees
- Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams

What You-ll Do Every Day
You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to start by supporting the level 1 queue and quickly enhancing your skillset by supporting more advanced queues. These enhanced skill sets will take place within 30-60 days of employment. Further skillset enhancements into second level support may be required based on business needs.

- Locating music, apps, and movies on various devices
- Billing issues
- Fraud management
- Product feature inquiries
- Resolving username and password difficulties
- Troubleshooting email, wi-fi connectivity and web browser issues
- Navigating customers through various apps
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more


Requirements

What We-ll Love About You
- Regular, consistent, and punctual attendance.
- Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary.
- Must be able to work a 2nd shift between 1pm - 1am EST
- Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
- Possess a strong work ethic with a stable work history
- Great communication skills
- Desire a long-term career with growth
- Openness to feedback and willingness to improve
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred

What You-ll Need
- High School Diploma or GED
- Must be 18 years or older except where prohibited by law
- Minimum 6 months of customer service experience
- Legal authorization to work in the US
- High speed internet services
#KellyConnect



Why Kelly®?

Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Lexington, Kentucky

Why Kelly - Since 2011 we have placed over 16,000 Veterans

Need More?

Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience.  The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition.  Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility.  Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers.  Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.

Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.

Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States.  Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards.  In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel.  These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.

Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.

A People Company, Staffing the World

Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

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