San Jose, California

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at ( .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Responsibilities of the Order Management Sr. Analyst include:

+ Support the order management function for datacenter deployment

+ Monitor the accuracy of demand as well as demand prioritization and input orders into multiple systems

+ Coordinate with cross functional internal stakeholders to ensure on time machine delivery and order fulfillment

+ Triage and resolve process and data issues for the internal organization or partners using bug workflow

+ Provide daily and weekly reporting of metrics to business stakeholders

+ Support development of documentation on order management coordination

+ Work with multiple business stakeholders, Planners, Business users, and strategic suppliers to align priorities, and highlight risks.

+ Lead team of 4- 6 Analysts

+ Act as a single point owner for operations delivery, adherence to Key Performance Indicators (KPIs) and issue resolution

+ Act as a first point of contact for escalations

+ Create execution documentation, facilitate onboarding, training and knowledge transfer for new joiners

+ Design and develop metrics, reports and analyses to measure operational performance and related business outcomes

+ Partner with operations and management teams to ensure communication of results and resolve customer escalations

+ Support order management execution

+ Complex bug triage, cross functional issue resolution

+ Conduct root cause analyses, provide periodic metrics reporting, and align service delivery towards improving overall business metrics

+ Work with client Program Managers to suggest end to end process improvements

Basic Qualifications:

+ Bachelor’s degree or 5 years of experience in Supply Chain Operations (order management, planning, logistics, manufacturing, or PLM)

+ Minimum 3 years of experience in Order Management, Supply Chain Planning, Logistics, Manufacturing or PLM

Preferred Qualifications:

+ Bachelor’s degree in Engineering, Information systems, Business or Supply Chain Management

+ Experience establishing and managing key Supply Chain KPI’s

+ Experience managing a team

+ Experience in the Hi-Tech industry

+ Experience working on Data Centre deployments related processes

Professional Skills Requirements:

+ Strong analytical skills and demonstrated proficiency in developing and deploying analytical solutions

+ Outstanding communication and stakeholder management skills

+ Self-driven with the ability to work in an unstructured environment with minimal supervision

+ Ability to lead and work in a fast paced, dynamic, and global environment.

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San Jose, California

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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