Raleigh, North Carolina

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.

Role description:

- They will be the key owner of the client relationship from contract signature through renewals.

- They will build deep relationships with technology leads, the business influencers, and the client executive team.

-The Client Success Associate Manager will draft and manage a client action plan which includes all opportunities, client needs, enhancements including newly operational vendor relationships, and platform enhancement requests then complete an internal pipeline review with leadership to gauge the status of the relationship, client satisfaction, and probability of renewal.

- They will log and managing all SOWs Day 2 creation, reviews, billing, and invoicing. They manage regular Business Reviews with clients, lead internal Mortgage Cadence Due Diligence QA, and track and report on all contract SLAs.

Basic qualifications

- Minimum 5 years of client management experience

- Minimum 5 years of residential mortgage experience

- Minimum 5 years LOS delivery experience

Preferred Skills:

- Experience managing complex clients and implementations

- Strong Salesforce, Excel, MS Project, Power Point knowledge

- Experience setting, monitoring and correcting (when needed) all financial and business targets for a team

- Consulting experience in analyzing, understanding and remediating complex, interdependent client difficulties

- Experience balancing revenue goals and client needs

- Experience working and building relationships with Executive stakeholders

- Substantial Mortgage industry experience

- Understanding of Loan Origination Systems

- Strong, proven team leadership track record and skills

- Previous sales experience

- Contract execution, review and creation.

- Excellent communication (written and oral)

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $83,200 - $134,999 and information on benefits offered is here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits)

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Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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Raleigh, North Carolina

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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