Wuxi,

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance 

- empower the work force.  Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Functional Knowledge

  • Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Business Expertise

  • Applies in-depth understanding of how own discipline integrates within the segment/function 

Leadership

  • Manages multiple related teams, sets organizational priorities and allocates resources 

Problem Solving

  • Identifies and resolves complex technical, operational and organizational problems 

Impact

  • Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
  • Guided by business unit, department or sub-functional business plans

Interpersonal Skills

  • Influences others internally and externally, including senior management

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Wuxi,

A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

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