Raleigh, North Carolina

Join a team recognized for leadership, innovation and diversity

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Honeywell is actively changing how the world works through innovation across aerospace and defense, building technologies, safety and productivity solutions, and performance materials. Our 110,000 employees enjoy access to dynamic career opportunities across different fields and industries in almost 1,000 locations around the world. Check out Honeywell.com/future to learn how we’re making the future, from quantum computing to flying taxis.

Are you ready to help us make the future?

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will ensure the accuracy of incoming purchase orders, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

  • Quotations
  • Order management
  • First line technical and commercial support
  • Customer support

YOU MUST HAVE

  • Bachelor's degree in engineering or computer science.

WE VALUE

  • Excellent team and communication skills
  • An ability to take initiative and work with limited direction
  • An ability to influence at the operational level
  • Experience with SAP, Customer Portals, Excel, Word, integrated reporting systems

Additional Information

  • JOB ID: req281457
  • Category: Customer Experience
  • Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
  • Nonexempt
Engineering (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Raleigh, North Carolina

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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