Raleigh, North Carolina

Innovate high-purity, high-performance chemicals and materials

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.  

Leads successful on-site servicing, calibration, repair, and installation processes of complex equipment and systems without direct supervision. You will keep your customers up to date with their certification and help to maintain their accreditations. Will be involved in modernization and improvements to customer processes. You will follow detailed work instructions to successfully complete the required work. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will provide direct service and support to your customer base, while being available for any on-call needs for the customer.

Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors.

Share knowledge of Honeywell solutions to enhance efficiencies and team ability

Become a technical expert for complex Honeywell solutions/product offerings

Travel for this role is 95% in the Field and 5% work from home component.  
Company car is given for the amount of travel that is needed.
Commission is available on service leads.

Key Responsibilities

  • Calibration services
  • Assist customers with maintaining accreditation through timely and accurate reports
  • Install or Repair Work Orders
  • Provide Customer Support
  • Inspect for Quality
  • Mentor and Train Jr. Field Service Representatives


  • Associate's Degree in a relatable technical field
  • Valid driver’s license


  • Some experience in the field
  • General mechanical and/or electrical proficiency
  • General quality system knowledge, IE ISO9000
  • Knowledge of AMS2750E and ISO17025 programs.
  • Pharmaceutical/Compliance/CGMP experience
  • Some experience working with PLCs or SCADA
  • Previous industry experience
  • Previous technical/installation experience
  • Previous customer service experience
  • Good written and oral communication
  • Ability to follow instructions and identify mistakes
  • Bachelor degree or technical/professional certificate
  • Good presentation skills




Additional Information

  • JOB ID: req284408
  • Category: Customer Experience
  • Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Raleigh, North Carolina

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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