Lexington, Massachusetts

pstrongReq ID: span38881/span /strong/pp /ppAt NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here./pp /ppNTT DATA Services currently seeks a spanDeskside Support Techincian/span to join our team in spanLexington/span, spanMassachusetts (US-MA)/span, spanUnited States (US)/span./pp /pp /ppThe NTT Data Desktop Support Specialist, currently located in Lexington, MA, is responsible for providing exceptional field service support to our client. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. This individual will have experience troubleshooting IT issues in Windows 7, Windows 10 and Apple OSX environments. Additional responsibilities include adding and removing user accounts, managing shared resources (file systems, local and networked printers), adding workstations to networks and mounting remote file systems (map shared drives). This individual should have experience with troubleshooting and configuring iOS devices and be able to provide Microsoft Exchange support (troubleshooting and administration) for end users. The ability to lift/move/set-up/break-down computer equipment is also required./pp /ppRoles amp; Responsibilities:br• Provide desktop and laptop support for Windows amp; Mac systemsbr• Provide technical support and training to personal computer and network usersbr• Assist users in solving IT problems using available hardware and software toolsbr• Support, install, and maintain personal computers, local area networks, operating systems, software, and related IT peripheralsbr• Install and support hardware and software components for user groups, perform preventive maintenance, and test equipmentbr• Evaluate system configuration and software to ensure effective use of hardware resourcesbr• Engage with users to determine their potential future business requirements and create ways to streamline making these requirements a realitybr• Provide positive customer experiences when working with usersbr• Use “Footprints” ticketing system daily to triage tickets, escalations, issues, etc./pp /ppTechnical Skills:br• Windows 7, Windows 10, Mac OSX, Active Directory, iOS, Microsoft Officebr• Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus)br• Experience troubleshooting, configuring, and administrating Microsoft Exchange for Desktop and Mobile Devices (iOS)br• New system deployment (including setup, imaging, software installation, and data migration)br• Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 amp; 10)br• McAfee, SCCM, and encryption troubleshootingbr• Local and networked printer configurationsbr• PKI certificate supportbr• Software installationsbr• Conference and meeting support. Troubleshooting systems or client-approved meeting software issuesbr• Remote access supportbr• Mobile device configuration and deployment (iOS)br• Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehensionbr• Backup support for customer service representatives at the customer service window to include password resets, secure token password resets, and device distributionbr• Auditing and configuration of client-maintained classified systemsbr• Process security requests involving malicious software and vulnerability investigationsbr• Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract/pp /ppRequired Education:br• Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience)br• Working knowledge of basic hardware and software products and diagnostic/problem solving skillsbr• 2 to 4 years of work experience in computer systems or IT support/ppAbility to Obtain a Secret Clearance Required/pp /ppDesired Skills:br• A+ Certificationbr• ITIL Foundation/ptable border=0 cellpadding=0 style=width:100% width=100%tbodytrtd /td/tr/tbody/tablep /pp /ppemThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.        /emem                                                                        /em/ppem                      /em/ppustrongAbout NTT DATA Services/strong/u/pp /ppNTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services./pp /ppNTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit a href=https://www.nttdataservices.com/font color=#0066ccnttdataservices.com/font/a to learn more./pp /ppNTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result./pp /pp style=margin:0.0in 0.0in 10.0pt /pp /p

Lexington, Massachusetts

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

Similar jobs