Tampa, Florida

Job Description:

  • Job Description
THIS JOB CODE MAY REQUIRE SAFE ACT REGISTRATION
Entry level position. Serve as primary point of contact, providing customer with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Responsible for several kept informed routines to ensure that customer expectations are set properly and followed through until booking Is focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments. Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence. Responsible for collection, review and validation of all required documentation, including income, following up with the customer as appropriate. Responsible for initial income analysis of salary and wages, Social Security and Pension. Efficiently manage pipeline of loan applications. Responsible for thoroughly reviewing customer applications and providing detailed information regarding the fulfillment process. Potential restructuring of the customers initial credit request, offering potential counteroffers to the customers and ensuring that both bank and customers' needs are met. Assure that all customer files are complete and in compliance with regulatory agencies and internal policies before sending to Underwriting. Ensure customer privacy and confidentiality.

**Multiple Shifts Available**

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work


Required Skills:
Excellent telephone and customer service skills.
Proficient with computers and strong typing skills
Able to adapt and embrace change
Team player mentality with the ability to work independently
Strong problem solving and decision-making skills.
Strong written and verbalcommunication skills
Excellent organizational and time management skills
Quality focused with attention to detail
Maintain a positive attitude
Excellent interpersonal skills; ability to easily build rapport and diffuse tense situations
Ability to deliver a difficult message and take ownership
Additional Job Description

Desired Skills:
ACAPS experience
Previous mortgage experience and/or customer service /financial environment experience
Knowledge of general bank guidelines
Customer service skills

Job Band:
H7

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:
Monday-Friday: 8:30am-5:00pm

Referral Bonus Amount:
0
--> Job Description:

  • Job Description
THIS JOB CODE MAY REQUIRE SAFE ACT REGISTRATION
Entry level position. Serve as primary point of contact, providing customer with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Responsible for several kept informed routines to ensure that customer expectations are set properly and followed through until booking Is focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments. Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence. Responsible for collection, review and validation of all required documentation, including income, following up with the customer as appropriate. Responsible for initial income analysis of salary and wages, Social Security and Pension. Efficiently manage pipeline of loan applications. Responsible for thoroughly reviewing customer applications and providing detailed information regarding the fulfillment process. Potential restructuring of the customers initial credit request, offering potential counteroffers to the customers and ensuring that both bank and customers' needs are met. Assure that all customer files are complete and in compliance with regulatory agencies and internal policies before sending to Underwriting. Ensure customer privacy and confidentiality.

**Multiple Shifts Available**

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work


Required Skills:
Excellent telephone and customer service skills.
Proficient with computers and strong typing skills
Able to adapt and embrace change
Team player mentality with the ability to work independently
Strong problem solving and decision-making skills.
Strong written and verbalcommunication skills
Excellent organizational and time management skills
Quality focused with attention to detail
Maintain a positive attitude
Excellent interpersonal skills; ability to easily build rapport and diffuse tense situations
Ability to deliver a difficult message and take ownership
Additional Job Description

Desired Skills:
ACAPS experience
Previous mortgage experience and/or customer service /financial environment experience
Knowledge of general bank guidelines
Customer service skills

Job Band:
H7

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:
Monday-Friday: 8:30am-5:00pm

Referral Bonus Amount:
0
Job Description:

  • Job Description
THIS JOB CODE MAY REQUIRE SAFE ACT REGISTRATION
Entry level position. Serve as primary point of contact, providing customer with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Responsible for several kept informed routines to ensure that customer expectations are set properly and followed through until booking Is focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments. Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence. Responsible for collection, review and validation of all required documentation, including income, following up with the customer as appropriate. Responsible for initial income analysis of salary and wages, Social Security and Pension. Efficiently manage pipeline of loan applications. Responsible for thoroughly reviewing customer applications and providing detailed information regarding the fulfillment process. Potential restructuring of the customers initial credit request, offering potential counteroffers to the customers and ensuring that both bank and customers' needs are met. Assure that all customer files are complete and in compliance with regulatory agencies and internal policies before sending to Underwriting. Ensure customer privacy and confidentiality.

**Multiple Shifts Available**

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work


Required Skills:
Excellent telephone and customer service skills.
Proficient with computers and strong typing skills
Able to adapt and embrace change
Team player mentality with the ability to work independently
Strong problem solving and decision-making skills.
Strong written and verbalcommunication skills
Excellent organizational and time management skills
Quality focused with attention to detail
Maintain a positive attitude
Excellent interpersonal skills; ability to easily build rapport and diffuse tense situations
Ability to deliver a difficult message and take ownership
Additional Job Description

Desired Skills:
ACAPS experience
Previous mortgage experience and/or customer service /financial environment experience
Knowledge of general bank guidelines
Customer service skills

Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

Tampa, Florida

You’ve led troops, now help lead your community 

As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all. 

First you fought for the American dream, now you can guide its future

You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.

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