Neuss,

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.  That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a CLSS Customer Success Manager (m/f/d) to join our Honeywell Building Technologies team in Neuss.   

Position Responsibilities:

·       Onboard new customers. How to use product, features that customers should learn based on what they aim to accomplish. Manage contacts and sales transaction pipeline in Salesforce.

·       Follow up on renewals Keep track of expirations and encourage renewals in advance. Keep showing the ROIProvide online demonstrations of our product(s) to qualified prospects.

·       Encourage upsell and Cross-sell . Increase lifetime value of customers. Become the trusted advisor so when premium features are positioned, customers would adopt them.

·       Build relationship with customer and support team. Train tech support to resolve tier 1, tier 2 type problems. Ensure customer uses CSM as escalation path.

·       Be the voice of customer  have a deep understanding on what customers like and dis-like. What customer "wishes" offering would do. Be able to work with offering teams to influence roadmaps and for smaller features, work with engineering to get it implemented. Ensure what we put out will meet customer needs

·       Ability to travel up to 25%

Key Deliverables:

·       Help implement the offerings at customers such that they overachieve their ROI.

·       Drive penetration of premium features and upgrades into customer base.

·       Maintain 90+% user retention rate. Achieve On a 5 point scale Achieve and Maintain a 4 or higher on On-Boarding Customer Experience Survey.

Requirements/Qualification:

·       College degree with strong academic performance

·       3-5 years of experience in customer facing roles such as offering management, solution sales or technical support for SaaS solutions designed for B2B usage.

Desired

·       A few notable failures that indicate you are not afraid to accept risks and take challenges is a plus.

·       Financial acumen to show case ROI

·       Strong problem-solving skills; figure out how to help the customer buy.

·       Excellent Organization skills, ability to use sales force dot com and other reporting tools effectively

·       Excellent written and verbal communications skills, including presenting tailored messages.

·       Examples where you were able extract "usage" information from different systems, Map customer pain points to premium features and ability to demo and while doing the demo, get the sale

·       A history of showcasing being a product expert, that has a sense where engineering typically fails

·       A knowledge of Fire Protection Industry or selling to private small to medium size business owners

·       Technical sales background in the areas of Enterprise IT and industrial control systems, process control networks, SCADA or other industrial automation is preferred

Additional Information

  • JOB ID: HRD121542
  • Category: Customer Experience
  • Location: Forumstrasse 30,Neuss,NORDRHEIN WESTFALEN,41468,Germany
  • Exempt
Customer Experience (GLOBAL)

Neuss,

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.