St Leonards,

Position:

Sales Operations Specialist

Job Description:

Arrow ECS Australia’s Operations Department currently has an opportunity for a Sales Operations Specialist in its Sydney office.

We are looking for a switched on and customer-service oriented individual, who can effectively provide support to our customers and the business, whilst motivating their team to achieve optimum results. This includes providing efficient support for order review & booking, customer satisfaction, and system & process related issues.

What You will Be Doing.

  • Managing KPIs and reviewing own & team performance
  • Manage own portfolio of vendors collecting and collating Reseller Orders and for processing
  • Review against order processing requirements for accuracy and completeness and liaise with internal and external teams to resolve order processing issues.
  • Coordinate with departments and customers regarding order status, shipping dates, prices, product availability and backlog orders
  • Provide advice and feedback from Order Booking and Review perspectives to the business to improve process and deliver high quality customer experience.
  • Manage backlog of orders and transactions on a day-to-day basis.
  • Contribute to the innovation and solutions to handle relatively highly complex orders and issues relating to order review, booking, and processing, expanding into immediate upstream and downstream process including but not limited to fulfillment, procurement, pricing.
  • Provide well defined analysis and reporting to monitor and develop metrics to support department's goals.
  • Work with cross functional colleagues to develop solutions and new processes to meet customer needs and resolve any issues, providing feedback on order submission quality.
  • Maintain and update relevant information in ERP support systems.
  • Participate in business improvement projects as needed and suggest areas for improvement.
  • Resolve post order issues.
  • Review transactions in the business to ensure compliance with company policies and procedures.

What We Are Looking For

  • 0-3 years of experience in with customer service / quoting / any retail background with the graduation / high school
  • Proven high-level verbal and written English communication skills across a variety of stakeholders.
  • Intermediate MS Office, technology, and general computer skills
  • Strong attention to detail with all tasks
  • Independent, resourceful, reliable, adaptable, firm and professional
  • Committed to delivering high quality, customer service focused outcomes.
  • Ability to understand business concepts and sales environments.
  • Time management and problem-solving skills, in a high volume, fast paced environment
  • Experience with computer/software business systems (e.g., ERP, Salesforce)
  • Demonstrated experience in order management, order review, sales operations, order fulfilment.
  • Experience in maintaining strong attention to detail throughout completion of customer order entries preferred.
  • Experience with Quote to Cash operations using CRM and ERP systems highly desirable.
  • Previous experience ensuring compliance is maintained across the business.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer a competitive remuneration package along with the following benefits:

  • Supportive, collaborative, and high-performing team environment, with a strong open-door policy
  • Company funded monthly staff lunches, coffee carts and daily supply of fruits and cereals.
  • Group life insurance
  • Additional paid leave on top of statutory leave entitlements such as birthday leave, parental leave, study leave and charity leave.
  • Employee Award Program for outstanding performers
  • Employee Assistance Program (EAP)


Arrow ECS Australia Pty Limited is one of the industry's leading distributors of IT products, specializing in security, networking, storage, unified communications, and product service renewals. Currently Arrow ECS employs over one hundred and ninety staff members across its Sydney, Melbourne, Brisbane, Perth, Canberra, Auckland, and Wellington offices. The company's "flat" management structure, open door policy, open communication and approach to its staff, their development and career progression have created a uniquely fresh and innovative working environment and culture.


Arrow ECS Australia Pty Limited works with a range of market-leading vendors to provide advanced and emerging technologies that solve real-world business challenges. We back it with an unparalleled channel services model that goes beyond traditional channel distribution. We help match the right vendor and solution to our customers' challenges, helping them solve complex business issues and translating complex technology into tangible business benefits. In addition, there is a subsidiary in New Zealand that sells into the New Zealand market. All back-office functions are supported by the Australian operation. Learn more at https://www.fiveyearsout.com/.

For more job opportunities, please visit https://careers.arrow.com/us/en.

Location:

AU-St Leonards, Australia (Herbert St)

Time Type:

Full time

Job Category:

Business Support

St Leonards,

For any great company, the biggest asset is its people. Arrow Electronics is no exception. Our global workforce of over 18,000 employees in many locations around the globe, strive each day to deliver the products and services that create value for our customers and suppliers worldwide.

Arrow is an award-winning Fortune 200 company and a global provider of electronic components and enterprise computing solutions. Arrow offers many challenging and rewarding career opportunities for motivated individuals who are driven to succeed.

At Arrow, you'll be part of a team dedicated to global growth and innovation in an industry that is changing the world. Plus, we work with state-of-the-art technologies and some of the biggest players in the industry. You have the opportunity to acquire the skills necessary for personal advancement and gain visibility through shared leadership with peers and management. At Arrow, we'll encourage you to develop your talents and discover new challenges every day.

Arrow is an Equal Opportunity Employer.

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