Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Technology Controls Management is the Control Executive function for the Technology organization. Its services improve how we own, assess, manage, and report technology risks, while ensuring that we have strong technology risk expertise, employ the concept of risk management as a utility – operationalizing for efficiency, and move us to progressive risk management based on data and analytical processes. This Director role leads a team that supports the CIO team for Chief Operations Officer. This role will provide leadership to support the designated CIO teams in meeting all requirements of the company’s risk framework, ensuring that COO Technology is effectively managing risks associated with technology activities, current and emerging risk identification, measurement, assessment, control, mitigation, monitoring and reporting. This position will work regularly with Wells Fargo Technology and Technology Control teams, Front Line Business Risk and Controls teams, Second Line and Third Line functions to ensure a strong control environment exists for compliance with technology-applicable policies, procedures, and guidelines.

The Control teams are responsible for partnering with the relevant business or technology groups to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. Monitors, measures, evaluates, and reports on the impact of decisions and controls to the relevant business group and enterprise function. Consults and provides guidance to business groups on the development, implementation, and monitoring of complex business-specific programs to identify, assess, and mitigate risk. Consults and supports interpretation of policy, guidelines, and governance programs as the front line liaison to Independent Risk Management leaders for moderate to high risk and complexity enterprise risk programs. Provides a high level of risk management acumen to support the business in designing and implementing risk mitigation strategies, business processes and controls that mitigate risks and address regulatory requirements. Develops and implements risk monitoring and risk reporting processes and controls. Monitors and reports on its risk concentration, current and emerging risk, and risk appetite. Aggregates, evaluates, reports on results and escalates where necessary. Designs and executes control effectiveness assurance program for Front Line-owned controls. Leads implementation of initiatives with moderate to high risk. Collaborates internally with business regarding risk management of business-specific risk programs. Interfaces with Independent Risk Management, Audit, Legal, external agencies, and regulatory bodies regarding risk management of business-specific risk programs.

The candidate will work directly with the CIO teams supporting COO/EFT Technology. In addition they will partner with Policy Owners, Independent Risk Management, Divisional Operational Risk Management, Technical and ICS Subject Matter Experts and Central Risk Process Owners to ensure appropriate technology controls are in place within COO/EFT Technology.


  • Identifying and assessing risk for the targeted Technology Division
  • Providing credible challenge on people, process and systems to ensure maximum business results and effective risk mitigation strategies
  • Providing high quality risk management deliverables through a matrix staffing model to targeted CCIBT senior leaders and team members

Partnering with Business Risk and Control team officers, senior associates and applicable central technology controls teams to:

  • Perform reviews of new products, solutions, projects and program requirements, evaluating control strength and associated risks
  • Review mitigation/remediation plans and providing counsel on mitigation effectiveness and alternative mitigation approaches
  • Manage issue, policy exception and risk acceptance portfolio to ensure appropriate and timely risk mitigation inclusive of third and fourth party risk
  • Perform gap analysis for policies and/or regulatory requirements
  • Conduct root cause analysis on technology incidents to identify weak or non-existing controls and create effective mitigation plans
  • Produce effective and actionable management reporting for CIO and ultimately sub-CIO level
  • Effectively collaborating with business partners in the first-line-of-defense (FLOD), second line of defense (SLOD), audit and information security
  • Working with stakeholders to ensure each has the tools, processes and expertise to effectively manage technology risks
  • Developing and maintaining strong working relationships with the line of business, corporate regulatory, operational risk, compliance and corporate audit.


Required Qualifications

  • 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Desired Qualifications

  • A BS/BA degree or higher
  • Experience defining and/or developing business initiatives that require integration of multiple technology systems
  • Process design or improvement experience
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Ability to interact with all levels of an organization
  • Ability to manage large-scale initiatives including stakeholders across business and technical teams
  • Ability to prepare management level presentations
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of technology risks related to business risks
  • Strong analytical skills with high attention to detail and accuracy
  • Strong collaboration and partnering skills
  • Certified Internal Auditor (CIA), Certified Information Systems Auditor, (CISA) Certification in Control Self-Assessment (CCSA), Certified Information Systems Security Professional, (CISSP) or other risk management discipline certification
  • Experience monitoring industry, technology and regulatory trends to determine business impacts

Other Desired Qualifications
  • Ability to work under pressure and against deadlines
  • Experience creating Executive Reporting pulling from a number of Systems of Record to create a Aggregate Risk Review
  • Experience managing information technology oversight programs that align to a Technology Business function.
  • Strong ability and experience working with and collaborating with leaders and team members at all levels and across functional lines.
  • Demonstrated ability to effectively drive and lead organizational change.
  • Comprehensive knowledge and understanding of strategic elements of financial, operational, technical and regulatory environments across a complex global services environment
  • Ability to fluently articulate business strategy and operations; translating organizational strategies into clear objectives and business action
  • Demonstrated experience in building, leading, developing and retaining a team of managers, strong technical experts and high performing professionals in geographically disbursed environments
  • Banking experience (including the products, operations, and analytics) with strong knowledge of the overall financial services industry and regulatory environment
  • Demonstrated experience in business and technology issue management
  • Demonstrated information technology experience in areas such as systems development lifecycle, architecture, and application support and information security.
  • Knowledge and understanding of technology regulatory guidance and industry frameworks or standards FFIEC, NIST, ISO, COBIT, PCI, ITIL, SOX, SOC
  • Program or project management experience related to Technology Risk Management
  • Experience with risk assessment methodology within the context of technology risk
  • Third Party Risk Management
  • Control Testing including Test of Design and Test of Performance
  • Risk Reporting, Metrics Creation and monitoring
  • Executive Support and Interaction
  • Process Management and understanding of Technology Processes (Asset, SDLC, Patching, Configuration, and Vulnerability)


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

Des Moines, Iowa

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.