•Make a decisive contribution to improving operations customer satisfaction ratings by using customer feedback to direct business improvement initiatives.

•Play a key part in driving business transformation / change management programs which enable the successful delivery of key business strategies.

•Work with Global Service Delivery and Account Leadership to align insights initiatives with contractual commitments.

•Engage and lead internal stakeholders, partners, and internal business groups to review current OTC processes and identify opportunity areas to bring insights.

•Graduate of Bachelor’s degree •Must have at least 12 years operations experience in Order to Cash under BPO or Shared Services industry •Must have at least 5 years of experience in Finance and Accounting Managerial role/position


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.