West Point, Pennsylvania

Job Description

An exciting vacancy is now available for an Associate Director Knowledge Management to join our   Knowledge Management (KM) Center of Excellence (CoE).

The Knowledge Management (KM) Center of Excellence (CoE) is externally recognized as a thought director in the biopharmaceutical industry and in Knowledge Management across different industries. Working in the KM CoE provides the opportunity to drive innovation, continuous improvement, and transformational change principal in how our Manufacturing Division works.  The work of the KM CoE also provides the opportunity for interaction and visibility across a wide range of functional areas and the opportunity to learn about products across their entire lifecycle. 

As a member of the KM CoE, this role will contribute to the core work of the CoE through a variety of means such as developing standard work, identifying new KM capabilities, promoting deployment of KM across the Manufacturing Division, and sponsoring best practices across our Manufacturing Division.

You will be expected to be fluent in various KM methodologies and stay current through research and benchmarking. This role will require a significant amount of facilitation and energy to steer groups through workshops and meetings.

For this exciting new opportunity, we seek candidates with an entrepreneurial and learning spirit who are interested in a career of purpose, personal growth, and direction.  Working collectively, we will make a significant impact on the health and lives of people around the world.

What you will do:

Bring energy, knowledge, innovation, and direction to carry out the following:

  • Promotes the deployment of KM across our manufacturing sites and functional groups

  • Ensures that KM activities align with the vision, mission, and goals of our Manufacturing Division.

  • Seeks opportunities where knowledge capture, seeking, revealing and leveraging can add value to the enterprise, in alignment with business objectives, and makes recommendations to the business.

  • Drives development and realization of business cases for KM project. Accountable for the design and implementation of the KM projects prioritized by the business. Acts as change agent for realization.

  • Facilitates large groups for KM workshops, diagnostics and/or strategy sessions.  

  • Leverages Lean/Six-Sigma, change management and similar techniques to comprehend business problems and define viable solutions

  • Accountable for development and implementation of metrics regarding effectiveness of KM implementation and progress towards realization.

  • Models, coaches, and advocates for use of standardize KM approaches across the division. 

  • Provides KM thought influence gained through projects, research, and benchmarking activities from both internal as well as external opportunities.

  • Consults and advises in diverse business areas to provide KM expertise to the Division.

  • Develops regulations for IT tools and monitors the effectiveness and use of IT tools and systems as they apply to KM and suggest improvements.

  • Ability to flex and flow to unanticipated business needs, successfully manage ambiguous projects, and take a hands-on role in any of the above to deliver desired outcomes

What skills you will need:

To excel in this role, you will more than likely have:

  • Bachelor’s degree with a minimum of 8 years of developed skills in Pharmaceutical Manufacturing and or commercialization environment.

  • Pharmaceutical Product and Process Knowledge (Biologics/Pharma), with site-based skills in an operations, technology, quality, or related role in GMP manufacturing.   

  • Business Consulting Knowledge:  Preferably in KM approaches but related fields such as strategy development, lean six-sigma, business process design, business analysis are helpful.  Includes business acumen expected to comprehend and relate to relevant business strategy. 

  • Management:  Well-developed influencing skills (strategic thinking, intelligence, negotiator, agent of change, effective communicator, skillful listener and application of inclusion standards, agile and adaptive).

  • Project Management: Ability to develop and manage project plans, risk, mitigation, action logs and timelines.

  • Customer focus:  Ability to elicit values and anticipate customer needs, at both operational and strategic levels, and ability to deliver solutions that meet or exceed customer expectations; ability to coach others.

  • Facilitation: Demonstrated ability to design and facilitate workshops, meetings, and/or large or small groups to drive successful outcomes (both virtual and in person).

  • KM standards and methodologies:  First-hand knowledge in KM values and methodologies, such as: knowledge mapping, taxonomy, lessons learned, after action review (AAR), Communities of Practice (CoP), content management, tacit knowledge capture. 

  • A comprehension of KM-related regulatory guidance is beneficial (e.g., ICH guidelines).

As a company, we are committed to ‘Inventing for Life’ in all that we do. We keep the patient at the very heart of all that we do and strive to find solutions and treatments for some of the world’s most challenging healthcare needs. 

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.

So, if you are ready to:

Invent solutions to meet unmet healthcare needs, Impact the future by driving one of the world’s leading healthcare companies, and inspire your team to reach their full potential and push the boundaries of science and technology, please apply today.

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high quality, reliable supply to customers and patients on time, every time. 

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


1st - Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R119387

West Point, Pennsylvania

Today's Merck is a global healthcare leader working to help the world be well. Merck is known as MSD outside the United States and Canada. Through our prescription medicines, vaccines, biologic therapies, and consumer care and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to healthcare through far-reaching policies, programs and partnerships. For more information, visit www.merck.com.

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