Madison, Wisconsin

Company Name: Roundy's
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary:

Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience.  Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
  • Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
  • Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
  • Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
  • Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
  • Determine work priorities and task lists to consistently maintain adequate front end conditions.
  • Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
  • Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.  
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
  • Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
  • Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
  • Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. Report all illegal activity, including robbery, theft and fraud.
  • Physical demands include, but are not limited to, frequent reaching, standing, turning, squatting, stooping/bending, walking, lifting objects 10 to 55 lbs., pushing/pulling objects up to 200 lbs. Occasional lifting over 55 lbs.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications: 

  • High school diploma or equivalent;1-6 months related experience or training; or equivilent combination of education or experience
  • Effective interpersonal and customer service skills
  • Good oral and written communication skills
  • Ability to work in a fast paced environment
  • Friendly, approachable/outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Good math skills (ability to add, subtract, multiply and divide)

Desired Previous Job Experience, /Education:

  • Familiar with Microsoft Office Word and Excel

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: Midwest

States: Wisconsin


Jobs at Pick n Save:  At Pick 'n Save, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of a team that is dedicated to supporting our stores and creating a shopping experience that customers love. 


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  WI || Fitchburg || 3010 Cahill Main || 53711 || Roundy's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None 

Madison, Wisconsin

The Kroger Co. (NYSE:KR) is one of the world's largest grocery retailers, with fiscal 2012 sales of $96.8 billion. The Kroger Co. Family of Stores spans many states with store formats that include grocery and multi-department stores, discount, convenience stores and jewelry stores. We operate under nearly two dozen banners, all of which share the same belief in building strong local ties and brand loyalty with our customers.

Similar jobs